Run automated text campaigns
Send bulk text messages
Use text inbox & templates
Powering 5,000 sales teams across 70+ countries
Do more with text messaging CRM
Create rich customer experiences with real-time text messaging. Use texts to grow and nurture customer relationships:
- Get more opening rates compared to emails
- Get higher engagement and CTR
- Share meeting reminders and new offers/discount information
- Maintain close relationships with customers
- Get quick responses
“Text open and response rates are as high as 98% and 45%, respectively — in contrast to corresponding figures of 20% and 6% for email”
CRM with text messaging & AUTOMATION SOFTWARE
Features and benefits of a CRM with text messaging
Text remains the most effective communication channel, yet is underutilized by leaders. Make the most of it by using text messaging and various other communication channels from a single platform – Salesmate’s SMS CRM.
Enable team collaboration and streamline your text campaigns by using pre-defined text templates and achieve a higher engagement rate.
Personalized Text messages
Send personalized texts to all contacts with a single click
Send personalized text messages directly from Salesmate CRM to make your clients feel special and create trust. Schedule your text message campaigns with just a few clicks, and save them for future use.
Bulk Text Messages
Send promos, reminders, and ask quick questions
Use bulk messages to send regular information on promotional discounts, events, and more to a specific segment of contacts. Send coupon codes, special festival discounts, and more without having to rewrite every single message with automated text messages.
Text conversations view
Have contextual conversations with clients
Get a clear display of sent and incoming SMS messages so you can always go through past conversations with the prospects and avoid unnecessary confusion, even if those conversations span over multiple phone numbers. All inside your SMS CRM.
Top rated across all platforms
Customers have rated us the best compared to any other software across review platforms like G2, Gartner, TrustRadius.
4.6
4.7
9.8
Text Scheduling
Reach your leads at the right time with scheduled texts
Cater to your clients’ requiremets by scheduling your text messages according to different time zones for each client within your working hours and deliver a personalized user experience with business text messaging CRM.
Text Templates
Craft compelling and re-usable text templates with SMS CRM
Don’t like the custom templates provided by Salesmate? Then create a unique template for each campaign, save them inside your sales CRM itself, and make room for other necessary work.
Text Reports
Gain powerful insights to improve your text campaigns
Salesmate CRM’s SMS functionality allows you to get reports on each template’s performance and plan your text campaigns accordingly. Choose templates that perform better than the others and increase your response rates.
Text Pilot
Intelligence & higher deliverability to campaigns
Distribute the entire text queue across a pool of numbers and achieve high deliverability. Appear local by sending texts from the most relevant numbers. Maintain consistency in customer communication by sending texts from the same number!
Read more about Text Pilot
MOBILE CALLING
Sell from anywhere
Keep up with your leads, follow-ups, and customers even when you are on the road with industry’s most complete sales app for mobile and tablet devices.
Learn more about mobile CRM
iPhone & iPad
Android
Inside Gmail
G-Suite Apps
International texting for 80+ countries including
US, Canada, UK, and Australia
Get started in minutes
It’s quick to get started and customize your way.
Use your existing number
Port your existing numbers to Salesmate without any hassle.
Simple & affordable pricing
Top-rated live chat, email, SMS, phone, and one-on-one video support.
Check out our SMS rates
We can see our pipeline, including the sales process stages and the dollar volume at each stage. Since our inception 90 days ago, our pipeline has grown 100%
Jacqui Sabo Vice President, Faciliteq
Best CRM for me out the 15 I’ve tested. It is very powerful and intuitive on web and mobile.
The support is exceptionally good!
Anders Steen Hansen CTO, Lydstudiet
CRM with text messaging
Go beyond text messages with
Salesmate CRM
Eliminate repetitive tasks and stay connected with your customers at every touchpoint
Automate your phone system with Power Dialer and get rid of manually dialing every single contact.
Custom Greetings
Send personalized greetings and nurture relationships with clients.
Eliminate manual tasks and focus on closing more deals by automating your sales process.
Frequently Asked Questions
What is a text messaging CRM?
A text messaging CRM allows businesses to send, receive, and manage text messages with leads and customers directly within the CRM platform, facilitating more immediate and personal interactions.
This integration of CRM with text messaging capabilities enables more efficient customer communication and engagement.
Can I send automated SMS messages through a SMS CRM?
Yes, automated SMS messages can be set up in an SMS CRM, allowing for scheduled messages, automated responses, and targeted marketing campaigns. This automated text messaging feature is a key component of CRM SMS marketing.
What are the benefits of using an automated text message system in CRM?
1. Improved response times:
This feature in CRM systems significantly reduces the time taken to respond to inquiries and requests. Streamlining communication processes ensures that customers receive prompt and efficient replies, enhancing overall customer satisfaction.
2. Personalized interaction:
CRM systems with texting capabilities, allow for personalized text messages based on leads data, making interactions more relevant and engaging.
3. Efficient communication management:
Efficient communication management in a CRM system streamlines the handling of emails, calls, texts, and social media, ensuring quick and organized responses to all interactions. This, in turn, saves time and enhances customer experience.
4. Comprehensive CRM messaging:
CRM with SMS capability offers comprehensive tracking and analysis of text interactions, enriching customer relationship management.
5. Versatility and scalability:
Utilizing CRM text messaging ensures they can adapt to diverse business needs and scale as the business grows, effectively managing increasing interactions across SMS, email, and social media.
6. Cost-effectiveness:
Automated text messaging systems in CRM, offer a cost-effective solution for managing customer communications.
7. Compliance and reporting:
SMS CRM systems ensure compliance with messaging regulations and provide detailed analytics for campaign tracking and decision-making.
8. Enhanced customer experience:
CRM with SMS capabilities focuses on improving interactions through personalized, timely messaging via convenient channels like SMS and email, leading to increased customer satisfaction and enhanced customer experience.
What are the key features of CRM with text messaging?
Here are the key features of CRM with text messaging:
1. Automated text messaging:
Allow your sales teams to send personalized automated text campaigns using features like journey based automation or sequences and engage better with your prospects to close deals faster and generate more revenue.
2. Personalized messaging:
Contact data within the CRM to personalize text messages, making them more relevant and engaging. This is a key aspect of CRM software with texting, enhancing the effectiveness of communication.
3. Two-way communication:
Automated text message for business boosts customer service by supporting both sending messages to customers and receiving their quick responses, while also tracking conversation history for a comprehensive communication experience.
4. Campaign management:
Provides features for creating, managing, and tracking SMS marketing campaigns, including segmentation of target audiences based on CRM data, typical in CRM with SMS marketing.
5. Message scheduling:
Using business text messaging software allows businesses to schedule text messages to be sent at specific times, enhancing the timeliness of communication.
6. Compliance management:
Ensures compliance with regulations such as GDPR or TCPA, managing opt-ins and opt-outs for text messaging, an important aspect of CRM with texting and email.
7. Analytics and reporting:
It offers insights into message delivery, open rates, response rates, and overall campaign effectiveness, making it a must-have in CRM with SMS capability and SMS CRM software.
Text messaging CRM provides critical insights by tracking leads and interactions and evaluating campaign performance, aiding in informed decision-making and strategy optimization.
8. Integration with other communication channels:
Integration with additional communication channels, like email and social media, is common, ensuring a comprehensive approach to engaging with customers.
This integration is a distinctive characteristic of CRM systems that encompass both SMS and email features.
9. Contact management:
Keeps track of all lead interactions, including text message exchanges, within the contact’s profile in the CRM, ensuring a comprehensive view of each contact’s journey, a feature of SMS-based CRM.
10. Bulk messaging:
Enables sending messages to large groups of recipients simultaneously, useful for broad communications like announcements or promotional offers, a feature in business text messaging software.
Which is the best CRM for SMS marketing?
Selecting the best CRM for SMS marketing depends on various factors like features, usability, integration capabilities, and specific business needs.
1. Salesmate CRM:
Salesmate is one of the best CRM with text messaging solutions for businesses looking to integrate text messaging into their CRM.
It combines various features, including SMS campaigns, automation journeys, text sequences, and automated messaging, all designed to enhance customer engagement and streamline communication. The best part is that Salesmate offers native texting capabilities.
Alongside these, Salesmate offers a robust sales pipeline, a power dialer, built-in calling, and comprehensive CRM functionalities.
Integrating diverse tools within a single platform makes Salesmate CRM an excellent choice for businesses looking to optimize their sales and marketing efforts efficiently.
2. HubSpot CRM:
HubSpot CRM is a user-friendly platform offering a comprehensive suite of tools for sales, marketing, and customer service.
It’s known for its ease of use, seamless integrations, and effective management of customer interactions, making it a popular choice for businesses of all sizes.
3. Salesforce CRM:
Salesforce CRM is a customizable and powerful platform, known for its comprehensive features in sales automation, customer service, and marketing.
Ideal for businesses seeking a scalable CRM solution, it offers extensive integrations and deep customer insights, making it a top choice for driving growth and enhancing customer relationships.
4. Pipedrive:
Pipedrive provides SMS marketing functionalities, primarily through integrations with SMS service providers.
It is known for its sales pipeline management features and is a good choice for businesses that want a straightforward, easy-to-use CRM system.
5. Freshsales:
Freshsales by Freshworks offers SMS capabilities as part of its suite of sales and marketing tools.
It’s a user-friendly CRM that provides businesses with essential tools for managing customer relationships and executing marketing campaigns, including SMS.
Why Salesmate is the best SMS CRM?
Salesmate is undoubtedly the best CRM with SMS! In addition to text messaging and built-in communication channels, it offers powerful features such as Marketing Automation, Power Dialer, Meeting Scheduler, Workflow Automation, and much more!
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