The #1 CRM for Hospitality Industry

Streamline your operations, build memorable guest experiences, and drive repeat business with Salesmate CRM. 

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The #1 CRM for Hospitality Industry

Trusted by 8,500+ businesses globally

Trusted by <strong>8,500+</strong> businesses globally
Trusted by <strong>8,500+</strong> businesses globally
Trusted by <strong>8,500+</strong> businesses globally
Trusted by <strong>8,500+</strong> businesses globally
Trusted by <strong>8,500+</strong> businesses globally
Trusted by <strong>8,500+</strong> businesses globally

Why does your business need a hospitality CRM?

In the competitive hospitality industry, providing exceptional guest experiences while managing operations can be a daunting task. a hospitality CRM like Salesmate helps you:

Centralize guest information

Centralize guest information

Maintain a comprehensive view of guest preferences, history, and interactions to deliver personalized services.

Enhance team collaboration

Enhance team collaboration

Keep your team aligned with shared data, tasks, and real-time updates.

Streamline operations

Streamline operations

Automate repetitive tasks such as booking confirmations, follow-ups, and feedback collection.

Boost guest satisfaction

Boost guest satisfaction

Respond quickly to inquiries, resolve issues efficiently, and provide memorable experiences.

Drive revenue growth

Drive revenue growth

Identify upselling opportunities, retain loyal guests, and attract new ones with targeted marketing campaigns.

Make data-driven decisions

Make data-driven decisions

Leverage analytics and insights to refine your strategies and improve overall performance.

Discover why Salesmate is the ultimate CRM software for hospitality industry

Salesmate’s Smart CRM empowers hospitality businesses to simplify processes, engage guests, and boost revenue.

Your guest journey at a glance
Guest & Reservation Management

Your guest journey at a glance

Salesmate simplifies guest tracking and reservation management, ensuring every experience is seamless. 

  • Centralize all guest details, including preferences and past visits, for personalized experiences. 
  • Manage bookings efficiently to avoid overbooking and maximize occupancy. 
  • Track interactions such as inquiries, emails, and follow-ups to keep guests engaged. 
Automate your repetitive tasks
AUTOMATED WORKFLOWS

Automate your repetitive tasks

Say goodbye to manual processes and enhance efficiency with automated workflows. 

  • Automate routine tasks like reservation confirmations and guest reminders. 
  • Trigger personalized follow-ups based on guest behavior or stay history. 
  • Visualize and optimize workflows to improve operational outcomes. 
Consistency made easy
Marketing Automation

Consistency made easy

Engage and retain guests with structured communication strategies. 

  • Plan and schedule targeted email campaigns to promote seasonal offers. 
  • Set up automated pre-arrival and post-stay messages to enhance guest satisfaction. 
  • Measure campaign performance to refine and improve your strategies. 
Your personal AI-assistant
Sandy AI

Your personal AI-assistant

Leverage AI to make smarter decisions and enhance guest interactions. 

  • Summarize guest communications to identify actionable items and next steps. 
  • Craft personalized email drafts based on guest data and preferences. 
  • Analyze call recordings for insights to drive better follow-ups and satisfaction. 
Stay connected without leaving your CRM
Built-in Communication Tools

Stay connected without leaving your CRM

Salesmate’s integrated communication tools empower your team to stay connected. 

  • Use built-in calling and sms tools to keep communication seamless. 
  • Access analytics to enhance guest interactions. 
  • Offer real-time live chat to engage with website visitors and convert inquiries into bookings. 
Seamless support for guests
Built-in Ticketing Software

Seamless support for guests

Ensure exceptional post-stay support with Salesmate’s integrated ticketing system. 

  • Convert guest inquiries into support tickets for quick resolution. 
  • Assign tickets to the right team members to ensure timely follow-up. 
  • Track ticket statuses to guarantee no issue is left unresolved. 
Create and send proposals instantly
Quote Management

Create and send proposals instantly

Simplify your quoting process and impress guests with professional proposals. 

  • Generate quotes directly within Salesmate and customize them for guest needs. 
  • Track quote statuses to know when they are viewed, approved, or need a follow-up. 
  • Convert approved quotes into deals with a single click to keep operations smooth. 
Stay focused and achieve more
Goal Management

Stay focused and achieve more

Track and achieve business objectives with Salesmate’s goal management features. 

  • Set and monitor team goals, including occupancy targets and revenue objectives. 
  • Analyze goal progress with visual dashboards. 
  • Motivate your team with clear benchmarks and actionable insights. 
Turn social engagement into direct bookings
Facebook Lead Forms and Audience Sync

Turn social engagement into direct bookings

Streamline your social media lead generation and marketing efforts. 

  • Sync Facebook Lead Forms with Salesmate CRM to capture leads in real-time. 
  • Create and manage custom audiences for targeted ad campaigns. 
  • Track ad performance to optimize your marketing ROI
Centralize your social conversations
Instagram Integration

Centralize your social conversations

Bring all your guest interactions from Instagram into one place. 

  • Manage direct messages and comments from your Instagram account within Salesmate CRM. 
  • Capture leads from Instagram seamlessly into your CRM. 
  • Respond quickly and efficiently to boost engagement and conversions. 
Make data-driven decisions
Analytics and Insights

Make data-driven decisions

Unlock insights into your guest preferences and operational efficiency. 

  • Build custom reports to track metrics like occupancy rates, guest satisfaction, and revenue. 
  • Analyze trends and patterns to refine services and marketing efforts. 
  • Share real-time dashboards with your team to ensure collaboration and goal alignment. 

The support team is awesome! The product has a full set of features at a fair price. It was pretty easy to set up and customize. I am really happy with my choice!

Zachary T.
Zachary T.Manufacturer's Representative Construction

Ready to take your hospitality business to the next level?

Grow faster, build stronger guest relationships, and improve operational efficiency with Salesmate CRM.

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Frequently asked questions

Got questions? find answers!

What is the role of CRM in the hospitality industry?

A hospitality CRM helps manage guest relationships, streamline communication, and enhance guest experiences.

It enables hotels and resorts to track guest preferences, automate follow-ups, and personalize services, leading to increased bookings, loyalty, and operational efficiency. 

How can a hospitality CRM benefit my hotel?

What features should I look for in a hospitality CRM?

What types of workflows can be automated with a hospitality CRM?

Can I customize guest profiles in the CRM?

Why Salesmate is the best CRM for hotels and hospitality?

What kind of support is available after implementation?

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