Customer success platform built for growing teams

Build stronger relationships, increase retention, and grow customer value with a platform your team enjoys using. Salesmate empowers your customer success team to deliver exceptional experiences, without the overwhelm. 

  •  Manage customer journeys with clarity and ease
  •  Track engagement and satisfaction to boost retention
  •  Automate onboarding, check-ins, and renewals
  •  Identify upsell opportunities and drive account expansion
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Customer success platform built for growing teams

Trusted by 8,500+ businesses globally

sony music
jetscom
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Your customers, Your growth

Why customer success teams choose salesmate

Keeping customers happy shouldn’t be complicated. Salesmate gives your success team the tools to stay proactive, personalize every interaction, and build lasting relationships that fuel growth. Everything you need to support and scale customer success - right at your fingertips.

Deliver seamless experiences from day one
CUSTOMER JOURNEYS

Deliver seamless experiences from day one

Guide your customers every step of the way from first interaction to long-term loyalty. With smart automation and real-time tracking, you can create personalized onboarding flows that make every customer feel like your only one. 

  • Automated onboarding: Trigger welcome emails, tutorials, and next steps tailored to each customer. 
  • Task reminders: Keep users on track with timely nudges and milestone alerts. 
  • Progress visibility: Track engagement and journey stages with intuitive dashboards. 
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Salesmate for customer success
CUSTOMER SUPPORT

Salesmate for customer success

Deliver fast, personalized support across every channel. With smart automation and real-time insights, you can anticipate issues, resolve queries faster, and build trust that lasts. 

  • Omnichannel support: Manage tickets, live chats, and social messages from a single dashboard. 
  • Automated workflows: Streamline repetitive tasks and route queries to the right teams instantly. 
  • Insightful feedback: Track satisfaction with CSAT/CES surveys and performance reports. 
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Keep every conversation in one place
CENTRALIZED COMMUNICATION

Keep every conversation in one place

Simplify customer interactions by unifying emails, calls, and messages across teams. Stay aligned, reduce back and forth, and deliver consistent communication every time. 

  • Unified inbox: Manage emails, calls, and chats from a single, organized view. 
  • Collaboration tools: Share notes, updates, and context across your team in real-time. 
  • Smart scheduling: Automate meeting bookings and reminders to keep conversations moving. 
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Focus on customers, not admin work
WORKFLOW AUTOMATION

Focus on customers, not admin work

Free up your team’s time by automating routine tasks and updates. From follow-ups to reporting, let automation keep everything running smoothly behind the scenes. 

  • Task automation: Auto assign tasks, follow-ups, and reminders based on triggers. 
  • Lifecycle tracking: Monitor every stage of the customer journey without manual input. 
  • Smart reporting: Generate real-time insights and performance analytics effortlessly. 
Centralize every interaction in one place
ENGAGEMENT HUB

Centralize every interaction in one place

Keep track of every customer touchpoint - across channels and teams. With full visibility into conversations and feedback, you can respond faster and build stronger relationships. 

  • Unified logs: View emails, chats, and support tickets in one seamless timeline. 
  • Conversation insights: Trace the full customer chat journey with context. 
  • Sentiment analysis: Understand customer moods and feedback at a glance. 
Automate playbooks and follow-ups with ease
SUCCESS WORKFLOWS

Automate playbooks and follow-ups with ease

Deliver proactive customer success at scale with automated workflows. From onboarding to renewals, keep every touchpoint timely and personalized - without manual effort. 

  • Triggered actions: Automate check-ins, follow-ups, and renewal reminders. 
  • Personalized outreach: Send tailored emails and messages based on customer behavior. 
  • Sales sequences: Build multi-step engagement flows that drive retention and growth. 
Act on insights the moment they happen
REAL-TIME ALERTS

Act on insights the moment they happen

Stay one step ahead with instant notifications on key customer activities. Whether it’s feedback, engagement, or potential churn, you’ll be ready to take timely, meaningful action. 

  • Smart alerts: Get notified when customers engage, respond, or go silent. 
  • Daily digest: Start your day with a snapshot of important tasks and updates. 
  • Timely nudges: Never miss a meeting, demo, or follow-up with automated reminders. 
No more switching apps-everything you need is built in
INTEGRATED ENGAGEMENT TOOLS

No more switching apps-everything you need is built in

Connect with customers through their preferred channels using built-in tools for seamless communication. From chats to calls, manage it all without leaving your CRM. 

  • Multi-channel messaging: Engage via live chat, email, SMS, and in-app messages. 
  • All-in-one inbox: Respond faster with a unified space for every conversation. 
  • Built-in calling: Use the power dialer for quick, efficient customer outreach. 
Deliver exceptional support with ease
HELP DESK TOOLS

Deliver exceptional support with ease

Handle customer issues quickly and efficiently with built-in help desk features. From ticketing to AI-powered responses, everything you need is right where you need it. 

  • Unified ticketing: Track, manage, and resolve queries from a centralized inbox. 
  • Smart automation: Use AI to send instant replies and route issues to the right teams. 
  • Self-service options: Empower customers with a searchable knowledge base. 
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Empower your team with smart, real-time support
AI CO-PILOT

Empower your team with smart, real-time support

Boost your support game with AI-powered assistance that keeps your team sharp and responsive. From real-time insights to contextual suggestions, Co-Pilot helps you deliver faster, smarter service. 

  •  Real-time updates: Track issue status and progress without delays. 
  •  Contextual suggestions: Get AI-driven insights to respond more effectively. 
  •  Smart summaries: Quickly understand conversations with AI-generated ticket summaries. 
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MORE FEATURES

A CRM built for customer success teams

Deliver exceptional customer experiences

Deliver exceptional customer experiences

Track every customer journey from onboarding to renewal with smart workflows and reminders. Ensure no customer is left behind - only loyal advocates moving forward.

Automate check-ins and follow-ups

Automate check-ins and follow-ups

Send personalized, timely messages that show you care - whether it’s a proactive check-in, renewal reminder, or milestone celebration. Your CRM keeps you one step ahead.

Stay organized, stay proactive

Stay organized, stay proactive

Assign tasks, set timelines, and receive daily nudges, so nothing slips through the cracks. Keep your team aligned and your customers supported at every touchpoint.

Centralize all customer communication

Centralize all customer communication

Email threads, meeting notes, support tickets - all in one place. Instantly access complete conversation histories to respond faster, with context that builds trust.

Turn data into customer delight

Turn data into customer delight

Gain real-time visibility into customer health, engagement, and team performance. Spot risks early, double down on what’s working, and drive retention with confidence.

Trusted by teams that put customers first

From growing startups to established enterprises, customer success teams rely on our CRM to deepen relationships, boost retention, and deliver consistent value. Whether you're onboarding new users or supporting long-time clients, our CRM empowers you to stay proactive, personalized, and one step ahead.

“Salesmate is one of the most adaptable software we've found. From logging calls, and emails (even future emails), sending text messages (even future text messages) and taking calls. We also appreciate that the cost of texting and calling are extremely competitive - Salesmate really meets the mark!” 

Leatrice TateExecutive Administrator, Vexrid Pest Management

Top rated across all platforms

Customers have rated us the best compared to any other software across review platforms like G2, Gartner, TrustRadius.

Top rated across all platforms
Top rated across all platforms
Top rated across all platforms
Top rated across all platforms
Top rated across all platforms
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Frequently asked questions

Got questions? Find answers!

What is Salesmate’s Customer Success Platform?

Salesmate’s Customer Success Platform is designed to help teams manage customer relationships, reduce churn, and drive expansion through automation, analytics, and seamless communication tools. 

How does Salesmate help reduce churn?

Is Salesmate suitable for small teams?

How does Salesmate automate customer success workflows?

Can I track all customer interactions in one place?

What makes Salesmate different from other customer success platforms?

How does customer health scoring work?

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