How this RV business achieved
$5 million in sales🏆

Your RV Broker specializes in pre-owned RV sales. The brand buys, sells, or trades pre-owned RVs in Texas, Arizona, Oklahoma, and New Mexico from Justin, TX.

Your RV Broker is a family-owned business with over 30 years of experience living the RV lifestyle.

Kevin Johnson, President at Your RV Broker says,

“I have been in the RV business my entire life for over 30 years. We bridge the gap between somebody wanting to sell their RV, not knowing how to do that, not wanting the liability, not wanting the work, not having the resources. So, we do that, and the same thing for buyers.”

Kevin & team has used a lot of CRMs. But they felt either lack of features or lack of freedom from the options they had tried.

In terms of features, Your RV Broker needed a CRM that has…

• SMS/MMS functionality
• Telephony system
• Multiple pipelines

In terms of experience, Kevin & team were looking for a CRM that has…

• Personalization powers
• Pipelines with customization

“We’ve used CRMs, but they had their challenges. Some of them like Salesforce, so powerful, but it wasn’t very user-friendly. And our employees just couldn’t onboard with how complicated it was.” Says Kevin.

When these options couldn’t work for the brand, they started integrating with third party providers. And that came with new set of challenges.

Kevin adds, “Any time a software package can’t do something, you have to go to third party providers. And now all the sudden, you find yourself spread out with so many different programs and applications. It becomes more complicated for the end users. We needed all that information in one location.”

Your RV Broker tried a lot for CRMs like Salesforce, Pipedrive, Prosper, Insightly, and more. Kevin’s hunt for the perfect CRM ended when he discovered Salesmate.

Your RV Broker uses Zapier integration to bring referred leads from third party tools. So, right team member can look after the lead and close it on time.

That’s where Automation Journeys come in. It automatically…

• Creates a Contact and a Deal
• Creates an Activity for a teammate

Kevin says “Before, I’d have to manually import that lead, manually create the contact, manually create the deal, manually create the task. Automation Journeys saves us a tone of time.”

This combination of features itself saves at least 15 minutes per lead for Kevin & Team.

Every business is different and there’s no one-template-fits-all. Salesmate understands this from the core, and that’s the reason we bring out customization capabilities that can truly empower businesses.

Your RV Broker uses the customization capabilities to truly translate their business process into the platform.

For Kevin, a lot of buyers are interested in multiple RV models. It would be very limiting if a CRM can only associate one product with a deal.

With Salesmate, Kevin & Team could effectively build multiple pipelines according to their needs, and leverage customizations for the industry nuances.

There’s nothing selfish more than just providing a platform.

The platform is just a step of a very long journey in building a success story. Customers constantly need help to set up their business on CRM and build effective processes.

That’s where quality customer support becomes crucial.

Kevin says, “Truthfully, another thing that’s really big for me is the support. It has been fantastic. When I get a question, I instantly get on chat I instantly got somebody working on with me.”

When a perfect platform blended with a dedicated support team works in favour of the customer, that’s when stories become reality.

Kevin adds, “Our business is somewhat of a success story. We did $5 million in sales last year. And that’s purely by function of streamlining processes to be able to do more work with less people.”