How calma improved client communication and service management with Salesmate
Calma enhanced their client communication and service management by streamlining processes, ensuring seamless mental healthcare experiences.
How Calma improved client communication and service management with Salesmate
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About Calma
Calma is Slovakia’s leading mental health clinic, offering a full range of psychiatric and therapeutic services for children, adults, and seniors. Since its inception three and a half years ago, the clinic has grown to become the largest private provider of mental health services in the country. The clinic was founded to address the lack of modern, accessible mental health services in Slovakia. Before Calma, patients relied heavily on personal recommendations to find mental health support, with few digital options available.
Key features used
CRM automation, lead tracking, multichannel communication, customer Support
Industry
Mental health services
Location
Bratislava, Slovakia
Results
Improved client communication, streamlined lead management, and enhanced patient experience
“From day one, our priority was to provide a streamlined customer experience for those seeking mental health services. That meant setting up a system where potential clients could easily find us, understand our services, and engage with our team without friction.”
The challenge: Inconsistent client communication & lead management
Before implementing Salesmate, Calma faced significant challenges in managing client inquiries and service bookings efficiently:
- Lack of structured lead management: Clients had difficulty finding and engaging with the clinic’s services online.
- Manual communication processes: Handling patient inquiries required extensive back-and-forth interactions, consuming valuable staff time.
- No centralized client data: The clinic struggled to keep track of client interactions, leading to inefficiencies in service delivery.
Since mental health services require personalized communication, Calma needed a CRM solution that could provide structure while maintaining a human touch.
The solution: Salesmate – a reliable system for growth
Calma turned to Salesmate CRM to optimize client interactions, automate processes, and ensure a smooth service experience.
Seamless lead tracking and management
With Salesmate, Calma implemented a structured lead management system, ensuring every potential patient inquiry was tracked and followed up effectively.
"Our goal was to create a seamless digital experience where clients could learn about our services, contact us, and receive timely assistance. Salesmate provided the right tools to do just that, Andrej explained." - Andrej said
Multichannel communication for better client engagement
Salesmate’s integration with multiple communication channels enabled Calma to engage with clients via email, phone, and online inquiries—all from a single platform. This eliminated the need for fragmented conversations and ensured that every client interaction was recorded and accessible.
“Salesmate helps us stay ahead of client needs. The CRM works one step ahead of us, ensuring no inquiry goes unnoticed” - Andrej said
Outstanding customer support: A key differentiator
While many CRM solutions offer similar technical features, Salesmate stood out for its superior customer support.
“We’ve used other CRMs before, but what made Salesmate stand out was the responsiveness and human approach of their support team,” - Andrej emphasized
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The results: Enhanced efficiency & seamless patient experience
With Salesmate, Calma achieved:
- Improved lead conversion: By structuring client inquiries and follow-ups, the clinic ensured potential patients received timely responses and support.
- Streamlined communication: The centralized platform allowed seamless coordination across multiple channels.
- Greater operational clarity: Automated workflows and lead tracking reduced manual effort, allowing the team to focus on patient care.
“The impact of Salesmate is clear—we’ve been able to grow steadily while maintaining high service quality. Our team is now more efficient, and our clients receive a better experience.” - Andrej shared
Looking ahead: Saling with automation
As Calma expands into corporate mental health services, the team is excited to explore Salesmate’s advanced automation features further.
“We’re entering a new phase where we’ll be leveraging even more Salesmate capabilities. The automation tools will help us scale while maintaining the personal touch that’s essential in our field.” - Andrej noted