Sales calling and tracking software for sales reps & leaders

The best call tracking software offers many key features to help businesses track, analyze, and manage their phone calls effectively. Some of these features include:

Call recording: This allows businesses to record calls automatically, ensuring valuable information from customer interactions is preserved for future analysis or training.

Call analytics: Comprehensive call analytics provide insights into call duration, time of day, call sources, and more, helping businesses make data-driven decisions.

Interactive Voice Response (IVR): An IVR system allows callers to interact with a menu to route their call to the appropriate department or agent, improving call handling efficiency.

Pre-recorded voicemails: Sales teams can create and use pre-recorded voicemails to save time by not manually dropping voicemails every time the call is unanswered.

Call forwarding: This feature enables businesses to forward calls to different agents or departments based on specific criteria, ensuring that the most suitable personnel handles calls.

Call distribution: Call tracking software can distribute incoming calls among available agents, balancing the workload and reducing wait times for callers.

CRM integration: The best call tracking software seamlessly integrates with CRM systems to ensure all customer interactions are logged and easily accessible.

Mobile apps: The call tracking functionality enables employees to access call tracking data on the go, ensuring they’re always informed and prepared.

Conversation intelligence: This feature uses artificial intelligence to analyze call conversations, providing valuable insights into customer needs and preferences.

By incorporating these advanced features, the best call tracking software helps businesses optimize their call handling processes and improve overall customer satisfaction.

Call tracking software is crucial in optimizing marketing campaigns by allowing businesses to assign unique phone numbers to different marketing channels.

This enables companies to track which marketing efforts are generating phone calls and measure the success of their campaigns.

As a result, call tracking allows businesses to identify the most effective marketing strategies and allocate resources accordingly, improving overall ROI.

Most call tracking software can easily integrate with your existing business phone system.

By connecting the call tracking system to your phone system, you can take advantage of the advanced features and analytics provided by the call tracking software without replacing your current infrastructure.

Call tracking software typically supports a variety of phone numbers, including local and toll-free numbers.

It allows businesses to establish a local and global presence using virtual phone numbers that are familiar and accessible to their target audience.

Toll-free numbers can be especially beneficial for businesses that want to encourage customer calls by offering free and convenient communication.

Yes, call tracking software can manage both inbound and outbound calls. Monitor and track the source, time, and duration of the call for incoming calls, while for outgoing calls, it can monitor the success of sales and marketing efforts by getting insights into how many connections are made.

By using call tracking software to manage both types of calls, businesses can gain valuable insights into their overall call performance and customer interactions.

Call tracking software can be used effectively in a call center environment. The software allows businesses to efficiently distribute calls among available agents, monitor call performance, and efficiently address customer queries.

Businesses can optimize agent performance, reduce wait times, and improve overall customer satisfaction by using call tracking software in a call center.

Sales call tracking software comes with additional features to help businesses maximize the efficiency of their sales teams. Some of these features include:

Missed call tracking: The software can alert sales representatives to missed calls, ensuring that potential leads aren’t missed due to unattended calls.

Lead tracking: The software can track leads throughout the sales process, providing sales teams with valuable insights into lead engagement and helping them prioritize their efforts.

Call recording: Besides automatically recording calls, sales call tracking software may offer advanced call recording features, such as customizable recording rules and storage options.

By leveraging these additional features, businesses can optimize their sales processes and improve overall performance.

There are a few different things to consider when determining whether using sales call recording software is legal or not. First, you need to check the laws in your jurisdiction to see if there are any restrictions on recording calls. 

In some jurisdictions, you may need to get the consent of the person you’re speaking to before recording the call. In other jurisdictions, recording calls may be legal as long as you’re not using the recording for illegal purposes. 

Second, you should consider the purpose of the recording. If you’re recording sales calls for training or quality assurance purposes, then you’re likely to be in compliance with the law.  

However, if you’re using sales call recording software for other reasons, such as to spy on employees or to gather intelligence on competitors, then you may be breaking the law. 

Third, you need to consider how the recording will be used. If you’re planning on using the recording for illegal purposes, such as to blackmail someone or to sell information, then you’re definitely breaking the law.  

However, if you’re planning on using the recording for legal purposes, such as for training or quality assurance, then you’re likely to be in compliance with the law. 

There are some established laws that prevents the spammers to get access to your private data and use it for wrong reasons. Here are some of the laws that helps you protect your data. 
  

1. CCPA

The California Consumer Privacy Act (CCPA) is a law that went into effect on January 1, 2020. The CCPA gives consumers the right to know what personal information is being collected about them, the right to have that information deleted, and the right to opt out of data collection.  

The law also requires businesses to provide customers with a way to opt out of the sale of their personal information. 

If you operate in California, you need to comply with the CCPA. This means that you need to provide customers with a way to opt out of the sale of their personal information, and you need to delete customer data upon request.  

Using sales call recording, is considered personal information under the CCPA, so you will need to provide customers with a way to opt out of recording if they live in California. 
  

2. GDPR
The General Data Protection Regulation (GDPR) is a law that went into effect on May 25, 2018. The GDPR requires businesses to get the consent of individuals before collecting, using, or sharing their personal data.  

The GDPR also gives individuals the right to know what personal data is being collected about them, the right to have that data erased, and the right to opt out of data collection. 

If you operate in the European Union, you need to comply with the GDPR. This means that you need to get the consent of individuals before recording their calls. Additionally, you will need to provide individuals with a way to opt out of call recording if they live in the EU. 
  

3. TCPA
The Telephone Consumer Protection Act (TCPA) is a law that went into effect on October 16, 1991.  

The TCPA prohibits the use of automated dialing systems to make calls to cell phones, and it requires businesses to get the consent of individuals before making marketing calls. The TCPA also gives individuals the right to opt out of receiving marketing calls. 

If you operate in the United States, you need to comply with the TCPA. This means that you need to get the consent of individuals before recording their calls.  

Additionally, you will need to provide individuals with a way to opt out of call recording if they live in the US. 
  

4. PIPEDA
The Personal Information Protection and Electronic Documents Act (PIPEDA) is a law that went into effect on January 1, 2004.  

PIPEDA requires businesses to get the consent of individuals before collecting, using, or sharing their personal information.  

The law also gives individuals the right to know what personal information is being collected about them, the right to have that data erased, and the right to opt out of data collection.  

If you operate in Canada, you need to comply with PIPEDA. This means that you need to get the consent of individuals before recording their calls.  

Additionally, you will need to provide individuals with a way to opt out of call recording if they live in Canada. 
  

5. Do Not Call Registry
The Do Not Call Registry is a national database of phone numbers that have been registered by individuals who do not want to receive telemarketing calls.  

The registry went into effect on October 1, 2003, and it is enforced by the Federal Trade Commission (FTC).  

If you operate in the United States, you need to comply with the Do Not Call Registry. This means that you cannot make marketing calls to phone numbers that are on the registry.  

Additionally, you will need to provide individuals with a way to opt out of call recording if they do not want to be recorded. 
 

6. State Laws
There are also several states that have laws regulating the recording of phone calls. For example, California has a law that requires businesses to get the consent of all parties before recording a phone call. If you operate in California, you need to comply with this law.  

Additionally, there are several other states with laws that regulate the recording of phone calls. If you operate in any of these states, you will need to comply with the relevant laws. 

Bottom line, before recording any sales calls, you should check the laws in your jurisdiction and consider the purpose of the recording. If you’re unsure whether or not recording sales calls is legal, you should consult with an attorney. 

There is a wide range of prices for sales call tracking software. Some providers offer a basic plan for free, while others charge a monthly fee. The cost will depend on the features you need and the number of users. 

If you’re just starting out, you may want to consider a free or low-cost option. As your business grows, you can upgrade to a more robust plan.

If you want to record sales calls, you need to check the laws in your jurisdiction and consider the purpose of the recording. You also need to ensure that you have a system to keep track of your sales calls.

Call tracking software can be a helpful tool for keeping track of sales calls, and the cost will depend on the features you need.