Nowadays, companies, especially B2B, SaaS, and B2C, are opting for inside sales methodology due to its cost-effectiveness and good ROI potential.
Inside sales is a method of executing sales activities from the office or home. You can perform all sales tasks from the comfort of your desk.
However, even inside sales team needs a platform through which they can manage their everyday tasks. And that’s where you can implement inside sales software.
What is inside sales software?
An inside sales software is a platform that enables your inside sales team to close deals and engage with clients without leaving the office premises.
These marketing and service tools offer important functions such as lead generation, customer relationship management, meeting schedulers, inside sales reporting, automation, and more that are required by every inside sales team to generate revenue for the company.
Depending upon the need and sales process of the business, you can select the right inside sales software.
Why is inside sales software necessary?
Inside sales software is necessary because it is cost-effective, improves your inside sales team productivity, reduces lead response duration, builds better communication with clients, etc.
As you know, the work of an inside sales rep is to sell the company’s products to potential prospects. They sell products via phone, email, or online, either by following leads or cold calling.
So, we can say that all the inside sales processes, such as contacting potential audiences, engaging with the prospect, sales tracking, and doing follow-ups to get the deal, can be done using inside sales software.
In this article, you will get to explore the top features of each inside sales tool along with its pros and cons.
Let’s begin the hunt!
Different types of inside sales software that inside sales teams use
We have mentioned all the features that are required to do inside sales. Moreover, we have provided a list of inside sales software so you can opt for the best one for your business.
1. CRM (Customer relationship management)
CRM is software that helps businesses to connect or engage with the customers, design and execute the complete sales process, enhance profitability, and support edifying customer relationships.
An advanced CRM offers various business-oriented features such as lead generation, contact management, sales pipeline management, insights and reports of campaigns, etc.
In fact, the size valuation of the global CRM market is expected to reach $145.79 billion.
We can say, a CRM is a centralized solution that allows you to manage your customer and run your business from anywhere in the world.
Below, we have discussed some of the crucial features of a CRM. Let’s understand it closely so that you know what a CRM can offer to your business.
Contact management & profile enrichment
A contact management system helps its users to store their customer data in one place. Once you save contact inside your CRM, then their social media and email account details will be fetched automatically with profile enrichment.
Sales Pipeline management
Sales pipeline management feature helps track and manage every potential sales opportunity through each sales stage to close a profitable deal.
In a nutshell, sales pipeline management involves tasks such as lead generation, qualifying, and conversion. Also, the sales pipeline managing process improves the chances of winning more sales in the future.
Insights and reports
CRM software leverages the sales process as it unleashes valuable insights such as prospects’ engagement with the product, email campaigns analytics, etc., that ultimately command business decisions.
Sales reporting features provide a systematic record of all the sales activities at a particular time. This enables you to measure your sales performance and optimize it for better deal closure.
Team performance & evaluation
The inside sales team’s performance directly impacts revenue generation and growth of a company.
It is important to track, assign or automate your sales activities to boost your sales process and maximum quota attainment.
Team performance management processes can be executed faster by automating the entire sales cycle. You can track the performance of your inside sales team using a sales activity tracker.
2. Lead generation
Lead generation is a marketing approach to attract, stimulate and capture potential audience’s attention towards your product or services with a motive to convert them into buyers.
You can do lead generation using web forms, chatbots, social media posts, live chats, etc.
3. Meeting schedulers
Meetings are a constant way to engage with your new or old customers. Now when doing inside sales, a meeting scheduler can save your time and improve your engagement with clients.
You can connect it to your calendar and let your prospects choose the best time as per their convenience for the meeting.
We will discuss some famous scheduling tools like Salesmate, Calendly, Chili Piper, and Doodle for inside sales in the latter segment of the article, so keep on reading!
4. Lead nurturing
Lead nurturing is done to develop and maintain a continuous relationship with their prospects at every touch point of the sales cycle.
It’s processed through marketing and sales communication strategies. The inside sales team uses emails, text messages, phone calls, and video conferencing for lead nurturing.
There are various kinds of ways that contribute to lead nurturing, as mentioned below:
5. Inside sales tracking & reporting
Sales tracking involves monitoring and analyzing the results of every activity present in the sales pipeline to design better future sales strategies.
You can track sales cycle length, response on sales pipeline, win rate, how many sales leads are converted, etc.
Below are various metrics you can track –
Email tracking: Email tracking lets the inside sales team track the performance of sent emails. You can check open rates, click-through rates, etc.
Call logs & Recording: Call logging helps to store useful information about your prospects like phone number, past call time, and call status. The call recording feature lets you record all the communication between the sales reps and the client.
Sales performance reports: Inside sales rely on sales performance reports as they give you key information about the working status of your sales pipeline. It also updates you with your sales reps’ performance, which can be beneficial for sales leaders or VP to boost sales strategies.
6. Inside sales automation
Robust Inside sales automation features save time by minimizing the manual tasks of sales reps like data entry and empower them to invest more time in building better customer relationships or closing maximum sales.
Your Inside sales teams get massive help due to sales automation as they can automate every repeated activity such as timely follow-up emails, sales sequence automation, etc.
Automated multichannel communication (email & text, power dialer)
An inside sales team can automate multichannel communication-text, phone calls, and email through sales sequences. This will help the inside sales rep to perform sales tasks better at every touch point of the sales cycle.
A power dialer is an automatic phone dialing system that saves you from manual-repetitive number dialing.
Many inside sales software & tools, such as Salesmate, Dialpad, 8 x 8, etc., are available to let the inside sales reps have automated multichannel communication.
We will discuss the features in the latter section of the article.
So, don’t miss it!
Sales automation
A sales pipeline involves various stages through which inside sales reps grab the attention of the target prospect to turn them into buyers.
It helps to automate each stage of the sales cycle (wherever possible) so that manual or repeated tasks don’t waste your time.
You can automate all the manual tasks such as updating records and assigning deals or tasks to sell more.
For example, an inside sales rep can set an automated email sequence to follow-ups allowing them to go through the sales funnel and ultimately convert them into your customers.
List of best inside sales CRM software for 2024
Customer relationship management software is the backbone of inside sales. CRM helps to accomplish the entire sales process, from lead generation to its nurturing and final deal closing.
We are going to discuss the top CRM software of 2024 that is helping every size business to grow their brand value, attain their sales quota and generate a huge amount of revenue.
1. Salesmate
Salesmate is a unified customer journey platform to generate leads, engage the target audience, enhance sales, and personalize and automate the task to offer a great brand experience to your prospect.
It’s a powerful inside sales software that is potent to increase sales productivity 2x and help to attain their sales quota easily.
Below are the main features provided by Salesmate that help inside sales teams to improve their performance.
Key features
Live Chat, Smart Emails, & Web Forms
Contact Management to create a centralized database
Power Dialer to fasten communication and boost calling productivity
Marketing automation to execute successful campaigns
Built-in Virtual Phone System with call recording
Customizable Text and Email templates
Sales Sequences to automate emails and text messages
Shared Team inbox for better team collaboration
Sales reporting and forecasting to make informed decisions
Pricing – Per user per month
Basic: $23
Pro: $39
Business: $63
Enterprise: Custom
Reviews
Let’s find the user experience of Salesmate with the latest reviews.
Close CRM is an all-in-one platform especially targeting startups and small businesses in meeting their sales goal. It is an effective CRM as it provides a seamless experience for the inside sales team to manage, nurture and close leads.
It offers a powerful sales automation feature to boost sales tasks.
Key features
Contact management
Sales pipeline
Built-in global calling
Calling automation and Call forwarding
Bulk email sending, email sequence
Pipeline, activity, and opportunity reporting
Pricing- Per user per month
Starter: $29
Basic: $69
Professional: $99
Business: $149
Pros
Best for a team with less than 100 people.
Cons
A little high in pricing as compared to the features offered
No internal chat options and product management
Not designed for outside sales
3. Salesforce
Salesforce is a customizable sales CRM for small, mid, and enterprise level businesses to support them in growing their sales revenue faster.
It is a contemporary CRM that offers features such as marketing automation, Mobile app CRM and customer service support, making it a powerpack solution for customer management.
Key features
Contact, lead, and account management
Lead management, assignment, and routing
Workflow and approval automation
Sell from anywhere on any device
Pipeline and forecasting management
Sales insights to get real-time status of the deal progress
Pricing- Per user per month
Essential: $25
Professional: $75
Enterprise: $150
Unlimited: $300
Pros
Highly customizable
Cons
High pricing
No sales insights and automation at lower plans
24/7 support only with higher plans
4. HubSpot
HubSpot CRM offers a great business growth platform that enables the sales team to manage contacts, nurture leads, and design and automate the sales pipeline for seamless revenue making.
It is a robust CRM software that offers Marketing Hub, CMS Hub, Sales Hub, and Service Hub to manage sales and marketing tasks.
Key features
Contact management to manage client data
Live chat
Meeting Scheduling
Conversation routing
Repeating tasks and task queues
Sales automation
Improve performance with sales tracking
Sales analytics and forecasting
Integration with apps
Pricing- Per user per month
Starter: $45
Professional: $450
Enterprise: $1200
Pros
1:1 technical support with all paid plans
Cons
High in price
The starter plan does not have sales analytics and reporting
5. Insightly
Insightly CRM focuses on mid-sized businesses and is a great customer data management solution. You can manage everything from contacts, sales, tasks, and projects with Insightly.
With reporting and dashboards, you can get visual reports that will help to improve your sales strategy. It enables you to build better customer relations to robust the company’s sales revenue.
Key features
Lead management- assigning and routing
Web forms to capture lead
Mass emailing
Automatic social profile enrichment
Contact and organization management
Customizable sales processes
Task delegation among sales teams
Native Android and iOS apps
Calendar integration for meeting scheduling
Workflow automation
Customizable real-time insights cards
Configurable reports
Pricing- Per user per month
Starter: $29
Professional: $49
Enterprise: $99
Pros
Great with contact management feature
Cons
Paid phone dialers and call logging
Not real-time insights at lower plans
The automation feature comes only with the higher pricing plan
Top 4 Lead generation tools for 2024
The primary step is to generate leads to target for sales, and the following tools are leading due to their outstanding services. Let’s closely understand their features, pros, and cons.
1. Hunter – email finder
Hunter email finder is a smart email searcher that helps to find professional emails through their company’s website domain or any specific professional information from the web.
The tool also verifies email deliverability. You can also use it for cold outreach by setting up an email campaign and can track its performance.
Key features
Monthly email searches and verification
Domain search full results with downloading option
Campaigns with images and various attachment options.
Link tracking
Pricing- Billed annually
Free Plan: $0/m
Starter: $34/m
Growth: $69/m
Pro: $139/m
Business: $279/m
Pros
Unlimited users
Cons
Pricing is too high
No useful feature in the free plan.
2. LiveChat – website chat
LiveChat is an online customer assistance application with online chat, help desk software, and web analytics functionalities. It is a successful tool used by an inside sales rep for lead generation.
You can use the software by integrating it into your websites, mobile apps, web apps, and many more that will ease your customer service system and sales process.
Key features
Options like file sharing, canned responses, chat tags, etc
Chat widget customization
Reports and analytics with filters to analyze data easier.
Chat encryption and credit card masking
Annual Pricing-Per user per month
Starter: $16
Team: $33
Business: $50
Enterprise: Request a call
Pros
Multi-tasking as it provides live chat support, web analytics (with the higher plan only), and 24/7 help desk, etc.
Cons
Need integration with channels such as websites, apps, etc., to perform
Stats and reports come with costlier plans
3. ChatBot.com – Automatic lead generation/capturing
ChatBot is an AI software that responds automatically like humans to customer or prospect queries via text on chat.
You can create a chatbot for your business website or apps using its various bot response formats and actions by simple drag and drop. Sales and marketing people use Chatbot to generate qualified leads for their business.
Key features
No code chatbot filter
Omnichannel capabilities
Customization to match your brand
AI-enabled to understand customer intent to engage.
Annual Pricing
Starter: $42
Team: $126
Business: $424
Enterprise: Contact for the pricing
Pros
Omnichannel feature
Cons
Highly expensive, so need to integrate it with a CRM
No team collaboration at starter plan
A limited number of chats offered as per pricing e.g.; $42/m for 1000 valid chats
4. Gravity Forms – Form creation
Gravity Forms is a lead generation tool that allows you to create custom forms to generate leads, and conduct surveys, polls, etc. It is a premium WordPress (WP) plugin that offers to place forms on your website.
Using a simple drag and drop builder, you can quickly build WordPress forms to achieve your business goals.
Key features
Visual drag and drop form building tools
Easy entry management and data centralization
Form preview option
Automated forms
Provide inbuilt fields of gravity form
Annual Pricing
Basic License: $59
Pro License: $159
Elite License: $ 259
Pros
Ease of use
Cons
No trial version
They can’t ensure that Gravity Forms will work with all available themes for WordPress.
Best Meeting Scheduling Tools you need to consider
Meeting scheduling tools supports dealing with customers timely. The top meeting schedulers are discussed below. Let’s find out their best features, pros, and cons.
1. Calendly
Calendly lets you schedule meetings or appointments in three simple steps; enter availability preference, share the link, and get booked.
It eliminates and saves you from the hassle of sending emails on an alternative day to fix a meeting. You can use meeting polls to find the most suitable time to book an appointment.
Key features
Customization to offer availability preference
Automated communication
Team Scheduling
Calendar connections
Annual pricing- Per seat per month
Basic: Free
Essential: $8
Professional: $12
Teams: $16
Enterprise: Contact Sales
Pros
Ease of use
Affordable
Cons
Doesn’t provide important features in the basic plan
It is better to use it as an integrated app with a CRM
2. Chili Piper
Chili Piper is a scheduling and routing tool used by sales teams to improve customer satisfaction bar, increase inbound conversion rates, and fasten revenue generation productivity.
It is quite famous among B2B revenue companies. It automatically updates contacts, leads, and events to your CRM software upon integration.
Key features
Book meetings from anywhere
Round robin distribution lets route meetings automatically to the responsible inside sales reps.
Automation for seamless communication
Annual Pricing
Spicy Plan: $150/m
Hot Plan: $400/m
Inferno Plan: $1000/m
Pros
Ease of use
Cons
Additional charge: $30 for user license (per user per month)
High pricing
Effective with CRM integration
3. Doodle
Doodle is a scheduling tool to set appointments, plan events and organize an entire week’s work in a few simple steps. It allows you to create a poll, send meeting invites to clients or sales teams, or ask them about their availability.
You can take bookings directly on your calendar from your clients and teammates.
Key features
Group meetings
Sync meetings with your calendars
Custom design and branding
Video chat option in doodle meetings
Annual Pricing- Per user per month
Pro: $6.95
Team: $8.95
Enterprise: Contact regarding price
Pros
Affordable
Cons
Activity reports in higher plans
Better to use with a CRM
4 Best VoIP phone systems for inside sales teams
VoIP (Voice over Internet Protocol) system enables inside sales reps to make voice calls through a broadband internet connection. It is a cost-effective and time-saving tool when integrated with CRM.
With a VoIP phone system, you can make calls right from one platform. Moreover, you can purchase virtual phone numbers from 80+ countries such as the US, UK, Canada & Australia.
We have mentioned the features, pros, and cons of the top VoIP application software below, so keep on reading.
1. RingCentral
RingCentral VoIP offers a reliable cloud phone system replacing the traditional PBX systems that are useful for all types of businesses, from small to enterprise levels.
You can leverage features such as team messaging and collaboration, video conferencing, and business phone system features. The mobile application feature allows you to nurture a lead from anywhere.
Key features
Business phone or toll-free numbers
Team messaging and document sharing
Call management and phone system administration
Reports for call logs
Call recording
Annual Pricing- Per user per month
Essential: $19.99
Standard: $27.99
Premium: $34.99
Ultimate: $49.99
Pros
Mobile Apps for iOS and Androids
Cons
Features such as real-time analytics, automatic call recording, and unlimited storage offered in higher plans
Unlimited calls within US/Canada
More effective when integrated with a CRM
2. Aircall
Aircall is a voice platform that enables the inside sales reps to build better communication with their customers for more sales. Call centers and customer support departments use.
It is a good cloud-based phone system that integrates with CRM software, helpdesk tools, etc. to boost inside sales.
Key features
International and toll-free numbers
Customization to find suitable business hours to call
Call routing to direct calls to respective sales or customer support rep
SMS business text messaging to send and receive a personalized text to your prospect
Collaboration that has shared contacts, call inbox, and warm transfer
Annual Pricing- Per user per month
Essentials: $30
Professional: $50
Custom: Call for details
Pros
Easy to use
Cons
Customer support only in a custom plan
Expensive for low-budget businesses.
Best only if used with CRM
3. Dialpad
Dialpad is a robust communication application for companies to connect with their prospect or teammates via voice calls, text, video meetings, etc.
Its comprehensive suite with one-click video meetings, text messaging, and an AI contact center helps businesses to improve communication and productivity.
Key features
Calling and routing
High-quality audio and video web conferencing
Call center productivity with options like omnichannel, CSAT, call history, and desk phones.
Workflow and collaboration
Voice Intelligence
Cloud communication and automatic data backup
Annual Pricing
Standard: $15
Pro: $25
Enterprise: contact or get a quote
Pros
Useful for both small businesses and enterprises
Cons
International messaging is only available for US and Canada
It works better when integrated with CRM
4. 8 x 8
8 x 8 is an American VoIP system that offers engagement options such as audio phone calls, text, and video conferencing.
It is a unified voice platform for all sizes of businesses that provide a wonderful chat experience for mobile and desktop app users.
You can leverage 1:1 instant messaging, team messaging, file sharing, and fined tuned access features to power up your business.
Key features
Voice, video, and text messaging through one app
Advanced call management (Auto-attendant, intelligent call routing, and call recording)
Call activity analytics
Team messaging
Annual Pricing- Per user per month
8 x 8 Express Plan: $15
X2 Plan: $24
X4 Plan: $44
Pros
Ease of use
Cons
High pricing
Unlimited voice calling option in higher plans
Best with CRM integration
Why to spend so much on multiple tools?
The sales approach has been changed in the current world. Now, the customers don’t get swayed by product promotions; rather, they look for product efficiency in dealing with business hurdles.
Customers are interested in building relationships that help and support them throughout their brand experience.
The best inside sales software solution in 2024 for an inside sales team would be a CRM that offers integration with all important apps required by companies.
Final thoughts
Inside sales process can be difficult, but with the right software, your inside sales team can witness 2x growth!
If you want to opt for a CRM that offers every feature mentioned, then Salesmate is the right choice for your sales and marketing teams! You can set email campaigns, conduct split testing, and can also track their performance using Salesmate CRM.
Moreover, you can also align your marketing and sales tasks so that you don’t miss any important clients and constantly be in touch with them.
So, get started now and try out Salesmate for free!
Sonali is a writer born out of her utmost passion for writing. She is working with a passionate team of content creators at Salesmate. She enjoys learning about new ideas in marketing and sales. She is an optimistic girl and endeavors to bring the best out of every situation. In her free time, she loves to introspect and observe people.
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In this blog, we'll break down inside vs. outside sales, explaining their core differences and guiding you on choosing the right model based on your business needs.
Nowadays, companies, especially B2B, SaaS, and B2C, are opting for inside sales methodology due to its cost-effectiveness and good ROI potential.
Inside sales is a method of executing sales activities from the office or home. You can perform all sales tasks from the comfort of your desk.
However, even inside sales team needs a platform through which they can manage their everyday tasks. And that’s where you can implement inside sales software.
What is inside sales software?
An inside sales software is a platform that enables your inside sales team to close deals and engage with clients without leaving the office premises.
These marketing and service tools offer important functions such as lead generation, customer relationship management, meeting schedulers, inside sales reporting, automation, and more that are required by every inside sales team to generate revenue for the company.
Depending upon the need and sales process of the business, you can select the right inside sales software.
Why is inside sales software necessary?
Inside sales software is necessary because it is cost-effective, improves your inside sales team productivity, reduces lead response duration, builds better communication with clients, etc.
As you know, the work of an inside sales rep is to sell the company’s products to potential prospects. They sell products via phone, email, or online, either by following leads or cold calling.
So, we can say that all the inside sales processes, such as contacting potential audiences, engaging with the prospect, sales tracking, and doing follow-ups to get the deal, can be done using inside sales software.
In this article, you will get to explore the top features of each inside sales tool along with its pros and cons.
Let’s begin the hunt!
Different types of inside sales software that inside sales teams use
We have mentioned all the features that are required to do inside sales. Moreover, we have provided a list of inside sales software so you can opt for the best one for your business.
1. CRM (Customer relationship management)
CRM is software that helps businesses to connect or engage with the customers, design and execute the complete sales process, enhance profitability, and support edifying customer relationships.
An advanced CRM offers various business-oriented features such as lead generation, contact management, sales pipeline management, insights and reports of campaigns, etc.
In fact, the size valuation of the global CRM market is expected to reach $145.79 billion.
We can say, a CRM is a centralized solution that allows you to manage your customer and run your business from anywhere in the world.
Below, we have discussed some of the crucial features of a CRM. Let’s understand it closely so that you know what a CRM can offer to your business.
A contact management system helps its users to store their customer data in one place. Once you save contact inside your CRM, then their social media and email account details will be fetched automatically with profile enrichment.
Sales pipeline management feature helps track and manage every potential sales opportunity through each sales stage to close a profitable deal.
In a nutshell, sales pipeline management involves tasks such as lead generation, qualifying, and conversion. Also, the sales pipeline managing process improves the chances of winning more sales in the future.
CRM software leverages the sales process as it unleashes valuable insights such as prospects’ engagement with the product, email campaigns analytics, etc., that ultimately command business decisions.
Sales reporting features provide a systematic record of all the sales activities at a particular time. This enables you to measure your sales performance and optimize it for better deal closure.
The inside sales team’s performance directly impacts revenue generation and growth of a company.
It is important to track, assign or automate your sales activities to boost your sales process and maximum quota attainment.
Team performance management processes can be executed faster by automating the entire sales cycle. You can track the performance of your inside sales team using a sales activity tracker.
2. Lead generation
Lead generation is a marketing approach to attract, stimulate and capture potential audience’s attention towards your product or services with a motive to convert them into buyers.
You can do lead generation using web forms, chatbots, social media posts, live chats, etc.
3. Meeting schedulers
Meetings are a constant way to engage with your new or old customers. Now when doing inside sales, a meeting scheduler can save your time and improve your engagement with clients.
You can connect it to your calendar and let your prospects choose the best time as per their convenience for the meeting.
We will discuss some famous scheduling tools like Salesmate, Calendly, Chili Piper, and Doodle for inside sales in the latter segment of the article, so keep on reading!
4. Lead nurturing
Lead nurturing is done to develop and maintain a continuous relationship with their prospects at every touch point of the sales cycle.
It’s processed through marketing and sales communication strategies. The inside sales team uses emails, text messages, phone calls, and video conferencing for lead nurturing.
There are various kinds of ways that contribute to lead nurturing, as mentioned below:
5. Inside sales tracking & reporting
Sales tracking involves monitoring and analyzing the results of every activity present in the sales pipeline to design better future sales strategies.
You can track sales cycle length, response on sales pipeline, win rate, how many sales leads are converted, etc.
Below are various metrics you can track –
Email tracking: Email tracking lets the inside sales team track the performance of sent emails. You can check open rates, click-through rates, etc.
Call logs & Recording: Call logging helps to store useful information about your prospects like phone number, past call time, and call status. The call recording feature lets you record all the communication between the sales reps and the client.
Sales performance reports: Inside sales rely on sales performance reports as they give you key information about the working status of your sales pipeline. It also updates you with your sales reps’ performance, which can be beneficial for sales leaders or VP to boost sales strategies.
6. Inside sales automation
Robust Inside sales automation features save time by minimizing the manual tasks of sales reps like data entry and empower them to invest more time in building better customer relationships or closing maximum sales.
Your Inside sales teams get massive help due to sales automation as they can automate every repeated activity such as timely follow-up emails, sales sequence automation, etc.
An inside sales team can automate multichannel communication-text, phone calls, and email through sales sequences. This will help the inside sales rep to perform sales tasks better at every touch point of the sales cycle.
A power dialer is an automatic phone dialing system that saves you from manual-repetitive number dialing.
Many inside sales software & tools, such as Salesmate, Dialpad, 8 x 8, etc., are available to let the inside sales reps have automated multichannel communication.
We will discuss the features in the latter section of the article.
So, don’t miss it!
A sales pipeline involves various stages through which inside sales reps grab the attention of the target prospect to turn them into buyers.
It helps to automate each stage of the sales cycle (wherever possible) so that manual or repeated tasks don’t waste your time.
You can automate all the manual tasks such as updating records and assigning deals or tasks to sell more.
For example, an inside sales rep can set an automated email sequence to follow-ups allowing them to go through the sales funnel and ultimately convert them into your customers.
List of best inside sales CRM software for 2024
Customer relationship management software is the backbone of inside sales. CRM helps to accomplish the entire sales process, from lead generation to its nurturing and final deal closing.
We are going to discuss the top CRM software of 2024 that is helping every size business to grow their brand value, attain their sales quota and generate a huge amount of revenue.
1. Salesmate
Salesmate is a unified customer journey platform to generate leads, engage the target audience, enhance sales, and personalize and automate the task to offer a great brand experience to your prospect.
It’s a powerful inside sales software that is potent to increase sales productivity 2x and help to attain their sales quota easily.
Below are the main features provided by Salesmate that help inside sales teams to improve their performance.
Key features
Pricing – Per user per month
Basic: $23
Pro: $39
Business: $63
Enterprise: Custom
Reviews
Let’s find the user experience of Salesmate with the latest reviews.
Want to see if Salesmate is the right fit for your inside sales team? Try it now and take 15 days free trial!
2. Close CRM
Close CRM is an all-in-one platform especially targeting startups and small businesses in meeting their sales goal. It is an effective CRM as it provides a seamless experience for the inside sales team to manage, nurture and close leads.
It offers a powerful sales automation feature to boost sales tasks.
Key features
Pricing- Per user per month
Starter: $29
Basic: $69
Professional: $99
Business: $149
Pros
Best for a team with less than 100 people.
Cons
3. Salesforce
Salesforce is a customizable sales CRM for small, mid, and enterprise level businesses to support them in growing their sales revenue faster.
It is a contemporary CRM that offers features such as marketing automation, Mobile app CRM and customer service support, making it a powerpack solution for customer management.
Key features
Pricing- Per user per month
Essential: $25
Professional: $75
Enterprise: $150
Unlimited: $300
Pros
Highly customizable
Cons
4. HubSpot
HubSpot CRM offers a great business growth platform that enables the sales team to manage contacts, nurture leads, and design and automate the sales pipeline for seamless revenue making.
It is a robust CRM software that offers Marketing Hub, CMS Hub, Sales Hub, and Service Hub to manage sales and marketing tasks.
Key features
Pricing- Per user per month
Starter: $45
Professional: $450
Enterprise: $1200
Pros
1:1 technical support with all paid plans
Cons
5. Insightly
Insightly CRM focuses on mid-sized businesses and is a great customer data management solution. You can manage everything from contacts, sales, tasks, and projects with Insightly.
With reporting and dashboards, you can get visual reports that will help to improve your sales strategy. It enables you to build better customer relations to robust the company’s sales revenue.
Key features
Pricing- Per user per month
Starter: $29
Professional: $49
Enterprise: $99
Pros
Great with contact management feature
Cons
Top 4 Lead generation tools for 2024
The primary step is to generate leads to target for sales, and the following tools are leading due to their outstanding services.
Let’s closely understand their features, pros, and cons.
1. Hunter – email finder
Hunter email finder is a smart email searcher that helps to find professional emails through their company’s website domain or any specific professional information from the web.
The tool also verifies email deliverability. You can also use it for cold outreach by setting up an email campaign and can track its performance.
Key features
Pricing- Billed annually
Free Plan: $0/m
Starter: $34/m
Growth: $69/m
Pro: $139/m
Business: $279/m
Pros
Unlimited users
Cons
No useful feature in the free plan.
2. LiveChat – website chat
LiveChat is an online customer assistance application with online chat, help desk software, and web analytics functionalities. It is a successful tool used by an inside sales rep for lead generation.
You can use the software by integrating it into your websites, mobile apps, web apps, and many more that will ease your customer service system and sales process.
Key features
Annual Pricing-Per user per month
Starter: $16
Team: $33
Business: $50
Enterprise: Request a call
Pros
Multi-tasking as it provides live chat support, web analytics (with the higher plan only), and 24/7 help desk, etc.
Cons
3. ChatBot.com – Automatic lead generation/capturing
ChatBot is an AI software that responds automatically like humans to customer or prospect queries via text on chat.
You can create a chatbot for your business website or apps using its various bot response formats and actions by simple drag and drop. Sales and marketing people use Chatbot to generate qualified leads for their business.
Key features
Annual Pricing
Starter: $42
Team: $126
Business: $424
Enterprise: Contact for the pricing
Pros
Omnichannel feature
Cons
4. Gravity Forms – Form creation
Gravity Forms is a lead generation tool that allows you to create custom forms to generate leads, and conduct surveys, polls, etc. It is a premium WordPress (WP) plugin that offers to place forms on your website.
Using a simple drag and drop builder, you can quickly build WordPress forms to achieve your business goals.
Key features
Annual Pricing
Basic License: $59
Pro License: $159
Elite License: $ 259
Pros
Ease of use
Cons
Best Meeting Scheduling Tools you need to consider
Meeting scheduling tools supports dealing with customers timely. The top meeting schedulers are discussed below. Let’s find out their best features, pros, and cons.
1. Calendly
Calendly lets you schedule meetings or appointments in three simple steps; enter availability preference, share the link, and get booked.
It eliminates and saves you from the hassle of sending emails on an alternative day to fix a meeting. You can use meeting polls to find the most suitable time to book an appointment.
Key features
Annual pricing- Per seat per month
Basic: Free
Essential: $8
Professional: $12
Teams: $16
Enterprise: Contact Sales
Pros
Cons
2. Chili Piper
Chili Piper is a scheduling and routing tool used by sales teams to improve customer satisfaction bar, increase inbound conversion rates, and fasten revenue generation productivity.
It is quite famous among B2B revenue companies. It automatically updates contacts, leads, and events to your CRM software upon integration.
Key features
Annual Pricing
Spicy Plan: $150/m
Hot Plan: $400/m
Inferno Plan: $1000/m
Pros
Ease of use
Cons
3. Doodle
Doodle is a scheduling tool to set appointments, plan events and organize an entire week’s work in a few simple steps. It allows you to create a poll, send meeting invites to clients or sales teams, or ask them about their availability.
You can take bookings directly on your calendar from your clients and teammates.
Key features
Annual Pricing- Per user per month
Pro: $6.95
Team: $8.95
Enterprise: Contact regarding price
Pros
Affordable
Cons
4 Best VoIP phone systems for inside sales teams
VoIP (Voice over Internet Protocol) system enables inside sales reps to make voice calls through a broadband internet connection. It is a cost-effective and time-saving tool when integrated with CRM.
With a VoIP phone system, you can make calls right from one platform. Moreover, you can purchase virtual phone numbers from 80+ countries such as the US, UK, Canada & Australia.
We have mentioned the features, pros, and cons of the top VoIP application software below, so keep on reading.
1. RingCentral
RingCentral VoIP offers a reliable cloud phone system replacing the traditional PBX systems that are useful for all types of businesses, from small to enterprise levels.
You can leverage features such as team messaging and collaboration, video conferencing, and business phone system features. The mobile application feature allows you to nurture a lead from anywhere.
Key features
Annual Pricing- Per user per month
Essential: $19.99
Standard: $27.99
Premium: $34.99
Ultimate: $49.99
Pros
Mobile Apps for iOS and Androids
Cons
2. Aircall
Aircall is a voice platform that enables the inside sales reps to build better communication with their customers for more sales. Call centers and customer support departments use.
It is a good cloud-based phone system that integrates with CRM software, helpdesk tools, etc. to boost inside sales.
Key features
Annual Pricing- Per user per month
Essentials: $30
Professional: $50
Custom: Call for details
Pros
Easy to use
Cons
3. Dialpad
Dialpad is a robust communication application for companies to connect with their prospect or teammates via voice calls, text, video meetings, etc.
Its comprehensive suite with one-click video meetings, text messaging, and an AI contact center helps businesses to improve communication and productivity.
Key features
Annual Pricing
Standard: $15
Pro: $25
Enterprise: contact or get a quote
Pros
Useful for both small businesses and enterprises
Cons
4. 8 x 8
8 x 8 is an American VoIP system that offers engagement options such as audio phone calls, text, and video conferencing.
It is a unified voice platform for all sizes of businesses that provide a wonderful chat experience for mobile and desktop app users.
You can leverage 1:1 instant messaging, team messaging, file sharing, and fined tuned access features to power up your business.
Key features
Annual Pricing- Per user per month
8 x 8 Express Plan: $15
X2 Plan: $24
X4 Plan: $44
Pros
Ease of use
Cons
Why to spend so much on multiple tools?
The sales approach has been changed in the current world. Now, the customers don’t get swayed by product promotions; rather, they look for product efficiency in dealing with business hurdles.
Customers are interested in building relationships that help and support them throughout their brand experience.
The best inside sales software solution in 2024 for an inside sales team would be a CRM that offers integration with all important apps required by companies.
Final thoughts
Inside sales process can be difficult, but with the right software, your inside sales team can witness 2x growth!
If you want to opt for a CRM that offers every feature mentioned, then Salesmate is the right choice for your sales and marketing teams! You can set email campaigns, conduct split testing, and can also track their performance using Salesmate CRM.
Moreover, you can also align your marketing and sales tasks so that you don’t miss any important clients and constantly be in touch with them.
So, get started now and try out Salesmate for free!
Sonali Negi
Sonali is a writer born out of her utmost passion for writing. She is working with a passionate team of content creators at Salesmate. She enjoys learning about new ideas in marketing and sales. She is an optimistic girl and endeavors to bring the best out of every situation. In her free time, she loves to introspect and observe people.