1. Real-time customer support
The live chat software must offer real-time support to handle customer queries promptly.
This immediate interaction can significantly boost customer satisfaction by resolving issues on the spot.
The support team must have access to live chat functionality that allows them to exchange chat messages swiftly.
Thus, it ensures a smooth customer journey and fostering positive customer interactions.
Understand your customers like never before!
Use our Buyer’s Persona Template to create personalized experiences, and leverage live chat for real-time engagement.
2. Seamless customization
Ensure the best live chat software for website integrates seamlessly with your existing customer service software and CRM systems.
This integration allows for a unified view of customer data, making it easier for the support team to provide personalized assistance.
Customizable chat widgets should also align with your brand's aesthetics, offering a consistent user experience across all touchpoints.
3. Comprehensive live chat solution
A comprehensive live chat solution should include more than basic chat features.
Look for advanced features such as video chat, proactive chat invitations, intelligent chat routing, visitor tracking, reporting and analytics features, and the ability to generate support tickets.
These capabilities enable the support team to offer diverse communication options, monitor performance, and track customer behavior.
4. Multichannel support
Choose the best live chat platforms for businesses that support multiple communication channels, such as Facebook Messenger and Microsoft Teams.
This multichannel capability ensures customers can reach out through their preferred platforms, enhancing the customer experience.
A unified customer experience across various channels helps maintain consistency in service delivery.
5. Data security and compliance
Data security is paramount in any live chat software for business. Ensure the provider complies with industry standards and regulations to protect customer data.
Features like end-to-end encryption and secure data storage are essential to safeguard sensitive information..
Hence, it gives customers confidence that their data is safe during interactions.
6. User-friendly interface
The live chat tool should feature an intuitive interface that is easy for support agents and customers to navigate.
A user-friendly design can lead to more efficient and effective customer interactions.
Thus it reduces the learning curve for new agents, and enhance the overall service experience.
7. Scalability and flexibility
Whether your company is a small business or a large enterprise, the live chat software for small businesses should be scalable to meet growing demands.
Flexible pricing plans that accommodate different budgets are also crucial, ensuring you can maintain high-quality service as your business expands.
8. Customer feedback and reporting
Effective customer feedback mechanisms and detailed reporting and analytics features are critical.
These tools help the support team understand customer behavior, measure the impact of live chat solutions, and identify areas for improvement.
Regular feedback allows your team to refine their approach and enhance service quality.
9. Support and training
Choose a provider that offers robust support and training for your support team.
Comprehensive training ensures that your agents can fully utilize the live chat capabilities and provide the best possible service to customers.
By focusing on these aspects, you can select the best live chat software that meets your support team's needs.
Thus, it enhances customer service efficiency, and ultimately increases customer satisfaction.
Top 10 live chat apps for customer support overview
| Software | Best For | Standout Feature | Pricing |
| Salesmate | Sales, marketing & customer support | Infinitely flexible, so you can make it your own.
| Starts at $23/month |
| LiveChat | Overall Functionality | Intuitive interface | Starts at $20/month |
| Intercom | Customer Engagement | Automated messaging | Starts at $39/month |
| REVE Chat | Multi-Channel Support | Video and voice chat | Starts at $ 45/month |
| ProProfs Chat | Knowledge integration | Knowledge base integration | Starts at $ 99/month |
| Chanty | Team Collaboration | Built-in task management | Depends on the features you take |
| LiveAgent | Comprehensive Features | Ticketing system | Starts at $9/agent/month |
| Zendesk | Enterprise Solutions | Extensive customization | Starts at $19/month |
| Hiver | Email-Based Support | Gmail integration | Starts at $15/user/month |
| Tidio | Small Businesses | Chatbots and automation | Starts at $29/user/month |
This table provides:
- A quick overview of the best live chat software for customer support.
- Highlighting their best uses.
- Standout features.
- Pricing to help you make an informed decision.
Pros and cons of best live chat software
Pros -
1. Instant customer assistance
Best live chat software allows the support team to offer immediate customer help directly through the chat window on your website.
This immediate interaction means customers get help right when needed, without delays.
Instant resolutions significantly enhance customer satisfaction, as customers appreciate not having to wait for email replies or phone support callbacks.
This is one of the best benefits of live chat software, as resolving issues promptly contributes to a positive customer journey, fostering loyalty and trust in your brand.
2. Enhanced customer engagement
The best live chat software for websites enables support agents to engage with visitors proactively.
Features like proactive chat invitations allow agents to reach out to visitors, offering assistance before they even request it.
This proactive approach increases customer engagement and can lead to higher conversion rates, as customers feel valued and attended to.
3. Comprehensive data and analytics
Live chat solutions provide extensive reporting and analytics features that give valuable insights into customer behavior and support team performance.
Tools like visitor tracking and pre-chat surveys gather crucial customer data.
Moreover, it helps team to understand visitor preferences and tailor their support strategies accordingly.
4. Cost-effective and efficient
Best live chat software for businesses is a cost-effective solution that significantly enhances customer service efficiency.
Unlike traditional phone support, where agents can handle only one call at a time, live chat systems allow agents to manage multiple chat sessions simultaneously.
This multitasking capability maximizes productivity, especially during peak times, making it an ideal solution for businesses with limited resources.
5. Seamless integration and customization
The best live chat software for websites offers seamless integration with existing customer service software and CRM systems.
It ensures that all customer interactions are logged and easily accessible.
Live chat CRM integration provides a unified view of the customer journey, allowing agents to offer personalized and informed support.
Additionally, customizable chat widgets can be tailored to match your website's design, providing a consistent and professional appearance that aligns with your brand's aesthetics.
Cons-
1. Limited human interaction
Despite the advantages of live chat software, it can lack the personal touch that phone or in-person support provides.
The absence of voice inflection and body language in chat messages can sometimes lead to a less personalized experience.
Customers with complex or sensitive issues might prefer speaking directly to a human agent, which live chat systems may only partially replicate.
Live chat software for websites requires a stable internet connection for customers and support agents.
Any disruption in connectivity can hinder the live chat functionality, leading to delayed responses and frustrated customers.
Ensuring reliable internet infrastructure and backup solutions is essential to maintain uninterrupted real-time support and high service standards.
2. Learning curve for support agents
Implementing a new live chat tool involves a learning curve for the support team.
Agents must familiarize themselves with the chat interface, understand how to utilize advanced features and adapt to new workflow processes.
This transition period can temporarily impact customer service efficiency.
But thorough training and ongoing support from live chat service providers can help agents become proficient more quickly and reduce any initial disruptions.
3. A potential for miscommunication
Written communication through live chat messages can sometimes lead to misunderstandings or misinterpretations.
Without the nuances of voice inflection and tone, agents must be cautious with their wording to ensure clarity.
Practical training in written communication skills is essential to avoid confusion and ensure that customer inquiries are addressed accurately and efficiently.
4. Data security concerns
Handling sensitive customer data through live chat platforms necessitates stringent security measures.
It is crucial to choose live chat service providers that comply with industry standards and offer robust security features, such as end-to-end encryption.
Data security protects customer information and maintains trust in your business, essential for long-term success and customer loyalty.
20+ Best live chat software for 2025
Here is a comprehensive list of the best live chat software for 2025, designed to enhance customer satisfaction and streamline your customer support operations.
These live chat service providers offer a range of features to meet the diverse needs of businesses, from small startups to large enterprises.
1. Salesmate
Salesmate CRM's chat journeys are perfect for growing businesses.
It is one of the best live chat software that enables real-time connections with visitors from your website, improving customer retention.
Salesmate's live chat feature is designed to make a significant impact by facilitating meaningful conversations that turn visitors into lifelong customers.
It helps you attract visitors, engage with them effectively, and provide personalized experiences to close more deals.
Salesmate is the best live chat software for businesses looking to improve customer satisfaction and drive growth through exceptional customer support.
Key features
- Customize your chat window to match your branding
- Refer to chat history for context in conversations.
- Assign chats to the right rep to increase customer satisfaction.
- Collaborate with team members using @mentions in the chat inbox.
- Set availability times to help visitors connect at the right time.
- Qualify leads with tags and segment them for targeted messages.
Pricing
- Basic: $23/user/month
- Pro: $39/user/month
- Business: $63/user/month
- Enterprise: Custom pricing
Want a hassle-free live chat software for your team?
See how Salesmate can help achieve your goals.
2. LiveChat
LiveChat is a well-known brand that offers services such as online chat, lead conversion, online surveys, reports, and analytics, integrated with over 170 apps.
It's ideal for companies looking to scale their business and is considered one of the top live chat software.
This live chat software for business ensures that your support agents can handle multiple customer interactions efficiently.
Hence, it provides a seamless experience across web, mobile, and desktop applications.
Key features
- Track customer team performance and sales
- Improve productivity with one, your AI co-pilot
- Ticket forms for visitors to leave messages when reps are unavailable
- Manage team with agent accounts and chat supervision
- Exclusive chat tools like message sneak-peek
Pricing
- Starter: $20/month/agent
- Team: $41/month/agent
- Business: $59/month/agent
- Enterprise: Custom pricing
3. Intercom
Intercom is an all-inclusive, best live chat application for websites, efficiently managing requests from multiple channels.
It automatically assigns sales or support requests to the right team member, eliminating manual effort.
This live chat software for your website uses intelligent chat routing to improve response times and service quality.
Key features
- Use chatbots to qualify leads efficiently.
- Automated answers for frequently asked questions.
- Targeted messages and tours to acquaint customers with your company.
- Customizable tool to fit company requirements.
Pricing
- Essential: $39/month
- Advanced: $99/month
- Expert: $139/month
4. REVE Chat
REVE Chat is a comprehensive customer communication solution with features to improve engagement, increase conversions, and enhance customer support.
It connects businesses with website visitors in real time, helping turn visitors into leads effortlessly.
The user-friendly interface and comprehensive features make it a top choice among live chat solutions for websites.
Key features
- Engage visitors across web, mobile, and desktop.
- Integrate live chat with AI-powered chatbots.
- Provide instant support and convert prospects into leads.
- Access detailed insights to optimize support strategies.
- Enhance efficiency with message sneak-peek.
Pricing
- Custom pricing based on requirements
5. ProProfs Chat
ProProfs Chat is a robust SaaS-based live chat software application designed to help businesses connect with visitors, capture leads, and engage in real time.
This tool is among the best online chat software for websites.
It offers a seamless way to manage incoming chats effectively and ensure no support opportunities are missed.
With powerful automation tools, including chatbots, ProProfs Chat enhances the efficiency of live chat services.
Customizable chat widgets and detailed analytics make it one of the best live chat apps for businesses aiming to improve customer satisfaction.
Key features
- Update visitors on upcoming events and deals
- Automate requests with a chatbot
- Send targeted messages with chat greetings
- Route chats to the right department
- Capture leads with pre-chat forms and offline messages
Pricing
- Forever Free: $0
- Essentials: $10/user/month
- Premium: $15/user/month
6. Chanty
Chanty is a robust webchat software that facilitates team collaboration and effective customer interactions.
It offers features that allow for accessible communication and task management.
Thus, it makes a valuable chat support software for businesses looking to enhance their internal collaboration and customer engagement.
With Chanty, teams can leverage live chat software solutions to streamline workflows and improve productivity.
This is one of the best live chat support tools. It enables real-time communication, and its task management capabilities help keep projects on track.
Additionally, Chanty integrates seamlessly with other tools, making it a comprehensive live chat application for businesses.
Key features
- Unlimited messaging forever.
- Audio and video calls for team communication.
- Kanban board for task management.
- Pin essential messages for easy access.
- A centralized hub for organizing messages and tasks.
Pricing
- Free: Forever free plan
- Business: $3/user/month
7. LiveAgent
LiveAgent is a comprehensive software solution that connects customers across multiple channels, offering top-notch helpdesk support.
This live chat software for customer service ensures efficient and effective operations by directing every visitor to the appropriate support agent.
LiveAgent includes an online chat system with features like automated ticketing, real-time visitor monitoring, and detailed analytics.
Its intuitive live chat application supports seamless communication, enabling prompt and accurate responses to customer inquiries.
Key features
- Automatically sort conversations into tickets.
- Transfer and assign tickets to different reps.
- Universal inbox for viewing and responding to tickets.
- Access customer information from one platform.
- Analyze rep performance with time tracking.
Pricing
- Small: $9/agent
- Medium: $29/agent
- Large: $49/agent
- Enterprise: $69/agent
8. Zendesk
Zendesk is a highly customizable live chat system designed to engage customers based on their behavior.
It offers a range of features, including automated triggers, pre-chat surveys, offline forms, and chatbots, all of which aim to enhance customer interactions.
It has powerful analytics to track sales performance and monitor team productivity.
Zendesk, the best live chat website software, helps anticipate customer needs, ensuring timely and practical support.
Key features
- Funnel conversations from multiple channels.
- Automated triggers for targeted customer outreach.
- Chat routing is used to assign conversations to the right rep.
- Chat analytics to track performance.
- Pre-chat and offline forms for continuous engagement.
Pricing
- Suite Team: US$ 55 per agent/month
- Suite Growth: US$ 89 per agent/month
- Suite Professional: US$ 115 per agent/month
- Suite Enterprise: Not disclose
9. Hiver
Hiver is the world's first helpdesk built for Google Workspace. It seamlessly combines email and live chat support within Gmail.
It allows support reps to manage customer chats effortlessly, making it an excellent choice for teams already using Google Workspace.
As the best chat service for websites, Hiver integrates smoothly into your online chat system.
Therefore, it enhances the overall efficiency of your support chat software.
This innovative solution ensures that all your communication channels are managed from a single platform, providing a streamlined and effective support experience.
Key features
- Manage email and chat queries from Gmail.
- Assign website chat queries with a single click.
- Use custom-built chat templates for recurring issues.
- Mobile app for accessing live chat.
Pricing
- Lite: $19/month/user (Up to 10 users)
- Growth: $29 per user per month
- Pro: $49per user per month
- Elite: Customize
10. Tidio
Tidio offers impressive automation, live chat features, and visitor navigation tools, all customizable to match your website layout.
It provides businesses with the best live chat solutions to enhance customer engagement and improve service efficiency.
This lets you connect with visitors in real-time, offering personalized support that boosts satisfaction.
Tidio's web chat software is ideal for providing a seamless and efficient website live chat service, making it the best live chat for website interactions.
Key features
- Connect with customers in real-time
- Automated personalized replies with triggers
- Centralized customer message management
- Integrate with preferred tools for productivity
- Multilingual chat setup
Pricing
- Starter: 29 USD/month
- Growth: 59 USD/month
- Plus: 749 USD/month
- Premium: 2999 USD/month
11. SnapEngage
SnapEngage provides an omnichannel experience, engaging customers on any platform with a mobile-optimized visitor chat window.
This live chat software offers dynamic automation to streamline lead and contact management, ensuring efficient communication.
SnapEngage is considered one of the best chat tools for businesses due to its robust features and seamless integration capabilities.
It ranks among the best web chat software by providing comprehensive live chat services for businesses.
It also serves as an excellent chat tool for customer support, allowing support teams to manage and respond to customer inquiries efficiently in real-time.
Key features
- Chatbots for quick visitor connection.
- Dynamic automation for lead and contact management.
- Mobile-optimized chat window.
- Customizable design for branding.
- Analytics and reports for performance tracking.
Pricing
- Chat Support: $29 /agent/month
- Essential: $35 /agent/month
- Professional support: $49 /agent/month
- Enterprisecustomer support suite: Customize
12. Pure Chat
Pure Chat is a free live chat software that offers unlimited chats and operators, making it an excellent choice for businesses seeking a cost-effective solution.
This best web chat app includes beneficial chatbots for scheduling, lead capture, and payment acceptance, ensuring comprehensive support capabilities.
With Pure Chat, businesses can provide some of the best live chat services, engaging customers effectively and efficiently.
Its online chat tools are designed to streamline communication, making it easy to manage customer interactions.
Pure Chat stands out for businesses aiming to deliver the best live chat support with its robust feature set and affordability.
Key features
- Unlimited chats and operators
- Automated chatbot for task scheduling and lead qualification
- Customizable dashboard and widget
- Pre-chat forms and automatic chat alerts
- Visitor information and location tracking
Pricing
- Not mentioned on the website.
13. Userlike
Userlike offers seamless communication with features like department selection, chat transcript forwarding, and smart customer profiles.
This live chat software allows customers to choose the department they wish to connect with, enhancing the efficiency of support interactions.
It provides one of the best live chat tools, allowing users to connect with past representatives.
Moreover, it ensures continuity and context in customer interactions.
Key features
- Proactive chats to guide customers
- Widget routers for visitor tracking
- Department selection for customer preference
- Screen sharing for real-time assistance
- Smart customer profiles for lead understanding
Pricing
- Free: 0$ / month
- Teams: 90$ / month
- Corporate: 290$ / month
- Flex: Customized
14. Zoho Desk
Zoho Desk offers easy automation and real-time communication to boost productivity and enhance customer interaction.
This live chat software for business integrates multichannel ticketing, allowing seamless management of customer inquiries.
It stands out as one of the best chat apps for websites. Additionally, it provides a centralized platform for handling tickets from various channels such as email, social media, and web forms.
As a top chat software, Zoho Desk's intuitive interface and robust features make it an ideal choice for businesses looking to streamline their support processes.
This online live chat software also includes advanced reporting and analytics.
It helping support teams track performance and improve service delivery.
Key features
- Customizable web-form widget
- Real-time interaction for personalized support
- Multi-channel ticketing system
- Contextual information from previous tickets
- Performance tracking and analysis
Pricing
- Free plan: Free for 3 agents
- Standard: ₹800/user/month billed annually
- Professional: ₹1400/user/month billed annually
- Enterprise: ₹2400/user/month billed annually
15. Crisp Chat
Crisp Chat is a comprehensive customer support solution that offers a range of features designed to enhance the customer experience.
It includes a shared inbox, co-browsing, and retargeting, making it one of the best chat app for website.
This live chat software supports real-time communication, allowing support teams to engage with customers instantly.
It stands out among the best live chat options by keeping customers engaged during waiting times with multimedia messages.
Moreover, it provides automated replies to frequently asked questions.
Key features
- Enhanced experience with video, audio, and GIFs
- Engaging waiting time features
- Automated messaging for common queries
- Integration with CRM for automation
- Co-browsing for real-time assistance
Pricing
- Basic: Free for 2 seats
- Essentials: $95/month/website (4 seats)
- Plus: $295/month/website (unlimited seats)
16. Chaport
Chaport builds connections with visitors through auto-invitations and multilingual chat widgets, even offline.
This live chat software ensures that no customer query goes unanswered by allowing users to submit questions even when support is unavailable.
Chaport is considered one of the best live chat software for small businesses due to its user-friendly interface and robust features.
It offers online chat services facilitating seamless live web chats, ensuring efficient and effective communication.
Additionally, it helps businesses maintain continuous engagement and support, enhancing overall customer satisfaction.
Key features
- Easy access to visitor information
- Chat assignment and group chat options
- Multilingual chat widget
- Unified communication channel
- Integration with preferred apps
Pricing
- Free plan: Free for 2 operator
- Pro: $29/mo (4 operator)
- Unlimited: $99/mo (Unlimited operator)
17. Olark
Olark offers simplified communication and powerful automation, making it a top choice for many companies.
It is also known for its customized messaging capabilities, allowing businesses to tailor interactions to each visitor.
With features like automated messaging and detailed visitor insights, it helps build strong customer relationships through personalized interactions.
Its ability to seamlessly integrate with various platforms ensures that customer support teams can effortlessly manage live chat software for websites.
Key features
- Pre-chat surveys and custom forms for lead qualification
- Personalized conversation through visitor information
- Co-browsing for real-time assistance
- Performance monitoring and chat distribution
- Automated messaging and contact information gathering
- CRM integration for enhanced experience
Pricing
- Starts at $19/agent/month
- Pro: Not disclose
18. ClickDesk
ClickDesk significantly increases conversions with its robust voice and video chat capabilities, providing personalized solutions tailored to each visitor.
This live chat software offers comprehensive reporting and analytics, allowing businesses to track and effectively enhance support performance.
With features designed for engaging with visitors, ClickDesk ensures seamless live chats for websites, making connecting and building relationships easier.
Additionally, its integration with social media platforms and mobile app support ensures you can provide support from anywhere, enhancing overall customer satisfaction.
Key features
- Mobile app support for remote assistance
- Real-time chat, voice, and video options
- Personalized greetings for rapport-building
- Social media platform integration
- Performance reports and statistics
Pricing
- Free plan: Free for 10 users
- Lite: $14.99/month
- Pro: $24.99/month
- Enterprise: $39.99/month
19. Drift
Drift offers feature-driven live chat software with advanced conversational AI and a centralized data hub, ensuring an exceptional customer experience.
This live chat solution provides personalized messages and real-time assistance to high-value clients, making it one of the best live chat software options.
Drift seamlessly integrates with your CRM, allowing for contextual conversations and efficient customer interactions.
Its robust analytics and reporting tools help businesses track performance and improve customer engagement.
As a top choice for live chat software for business, Drift enhances sales and support processes, driving growth and customer satisfaction.
Key features
- Conversational AI for faster communication
- Personalized messaging for important clients
- Centralized data hub for customer insights
- Lead routing to appropriate sales reps
Pricing
- Custom pricing based on requirements
20. Brevo
Brevo or Sendinblue, simplifies communication and marketing with real-time live chat software and personalized visitor experiences.
This live chat software for websites integrates seamlessly with various marketing tools, making it a comprehensive solution for customer engagement.
It allows businesses to send targeted messages, manage customer interactions effectively, and enhance customer journeys.
With Brevo, you can streamline your online chat services and improve customer satisfaction through efficient and personalized support.
Key features
- Targeted and personalized visitor experience
- Strong customer relationship building
- Automatic marketing message segmentation
- Real-time activity statistics
Pricing
- Free plan: ₹0/month
- Starter: Starting from $9/month
- Business: Starting from $18/month
- Enterprise: Custom pricing
21. Podium
Podium is a conversation-driven tool designed to boost customer experience by connecting with visitors across multiple platforms.
This is one of the best live chat software that enables seamless conversation management from a single interface, significantly enhancing support efficiency.
With Podium, businesses can maintain consistent and engaging customer interactions, making it an essential tool for improving overall customer satisfaction.
Key features
- Customizable widgets to match website standards
- Seamless conversation with live chat window
- Google Analytics tracking for insights
- Conversation routing from one place to another
- Automated responses for common questions
Pricing
- Core: $399 per month
- Pro: $599 per month
- Signature: Custom pricing
22. Smartsupp
Smartsupp offers unique customer support with omnichannel engagement and built-in video recording features.
This live chat software provides valuable insights into visitor behavior, helping businesses improve customer interactions.
With Smartsupp, you can automate personalized messages and track customer actions.
Hence, it enhance the efficiency of your customer support team.
It also seamlessly integrates with popular eCommerce platforms, making it ideal for businesses looking to boost engagement and conversions.
Key features
- Automated personalized messages
- Excellent integrations for seamless support
- Built-in video recording for action tracking
- Chatbots for timely customer engagement
- Google Analytics integration for insights
Pricing
- Free plan: $0 (14 days available)
- Premium: $12.5 per month/billed annually
- Ultimate: $239 per month/billed annually
23. JivoChat
JivoChat provides a seamless platform for communication with features like chat logs and multiple visitor interactions.
This live chat software allows businesses to connect with customers through various communication channels, improving team productivity.
JivoChat is compatible with social media platforms and enables real-time customer engagement.
Additionally, its customizable live chat widget ensures a consistent brand experience.
Key features
- Communication across various channels
- Compatible with social media platforms
- Automated message triggers
- Performance analysis reports
- Customizable live chat in multiple languages
Pricing
- Basic: Rs 0
- Professional: $19 Per agent per month if billed annually
- Enterprise: $38 Per agent per month if billed annually
Which live chat software is best for you?
When choosing the best live chat software for your business, Salesmate is the standout option.
Engaging with your visitors and customers in real time can help you capture more leads and provide exceptional support.
Here's how Salesmate can help you improve your customer engagement.
Boost customer experience with live chat!
Connect instantly and make every interaction count with Salesmate.
1. Capture leads
Instantly connect with your website visitors and qualify them. Salesmate allows you to attract and engage visitors, capture more leads, and convert them into customers.
Create accurate profiles for every visitor and keep the engagement active within your CRM.
2. Address queries instantly
Provide personalized and prompt responses to customer queries.
Salesmate helps you resolve customer issues in real-time, shortening response times and delighting visitors.
3. Drive contextual conversations
Avoid repetitive questions by referring to a consolidated timeline view of customer conversations.
Salesmate enables more meaningful engagements by accessing past conversations, leaving a lasting impression on your visitors.
4. Increase brand presence
Customize your chat window to reflect your brand. Salesmate allows you to set up and personalize your chat window, adding colors and personalized messages to entice visitors and start engaging.
5. Get everyone on the same page
Ensure no lead is missed by assigning chats to the right team member.
Salesmate allows team members to take ownership of conversations and collaborate in real-time for further assistance.
6. Set availability
Don’t keep your customers waiting. Salesmate lets you set the availability of your live chat agents, informing visitors of the best times to connect with your team for faster and better engagement.
7. Segment users
Enhance your prospecting with targeted messages based on behaviors and preferences.
Salesmate enables you to qualify and segment leads, sending targeted messages to increase response rates.
8. Enhance contact experience
Streamline your interactions by eliminating the need to gather data and documents during chats.
Track deals and activities associated with contacts while conversing or sending follow-ups, making Salesmate a highly efficient live chat tool.
Conclusion
After reading this article, you now know which live chat software is best for your business and how it can help you grow.
The right live chat solution will streamline your support operations, enhance customer engagement, and improve overall satisfaction.
Are you ready to implement the best live chat software and watch your business thrive with enhanced customer interactions and support?
Make your choice today and take your customer service to the next level.
Frequently asked questions
1. How can live chat websites improve conversion rates for online businesses?
Live chat websites improve conversion rates by providing instant support, ensuring that customers’ questions are answered in real time.
When visitors receive immediate assistance during their purchase journey, it reduces hesitation and builds confidence in the brand.
Features like proactive chat invitations allow businesses to engage users at critical moments, such as while they browse product pages or fill out a checkout form.
Additionally, live chat helps resolve common objections by offering personalized recommendations and addressing concerns on the spot.
This streamlined communication fosters trust and encourages customers to complete their purchases, significantly boosting conversion rates.
2. What are the must-have features of customer service chat tools?
Customer service chat tools should include real-time messaging, intelligent routing, and chat history to provide quick and personalized support.
Integration with CRM systems is crucial for accessing customer data and ensuring seamless conversations.
Other essential features include automation capabilities like chatbots for handling FAQs, multi-channel support to connect through platforms like social media, and robust reporting tools for monitoring performance.
These features ensure efficiency, consistency, and a superior customer experience.
3. What makes live chat software essential for eCommerce businesses?
Live chat software is essential for eCommerce businesses because it bridges the gap between online shopping and personalized customer service.
It allows businesses to address customer inquiries instantly, helping them make informed decisions and reducing cart abandonment.
Features like product recommendations, proactive engagement, and real-time assistance make live chat invaluable for enhancing user experience.
It also creates opportunities to upsell and cross-sell by guiding customers toward relevant products, boosting overall sales and satisfaction.
4. What are the best eCommerce chat tools to increase sales and customer satisfaction?
The best eCommerce chat tools, such as Salesmate, Tidio, and Zendesk, offer features like real-time support, proactive chat invitations, and integration with CRM systems.
These tools help engage customers effectively by providing tailored solutions and resolving queries quickly.
Other options like Intercom and LiveChat provide advanced capabilities like chatbots, analytics, and multi-channel support to deliver a seamless customer experience.
By using these tools, businesses can not only increase sales but also foster long-term customer loyalty.
Key takeaways
Are you seeking the best live chat software to transform your customer support and engagement in 2025?
As the digital world evolves, instant communication is crucial for keeping customers happy and loyal.
Whether you're a small business or a large enterprise, finding the right live chat tool can make all the difference.
In this guide, we'll explain what it is, how it works, and the essential features to look for when choosing the best option for your website.
We’ll present a quick comparison of the top live chat apps for customer support and weigh their pros and cons.
Additionally, we’ll provide an in-depth review of the 20+ best live chat software available for 2025.
Finally, we'll help you decide which live chat software is the best fit for your business needs.
Ready to transform your customer interactions and boost satisfaction?
Let's dive in.
What is live chat software?
Live chat software is a real-time communication channel that connects a prospect or a customer with the respective customer care executive.
It aims to provide customer support without any waiting time.
You'll be surprised to know that, according to AMA, using real-time live chat software for websites increases conversion by a staggering 40%.
A live chat tool is more than just a customer support portal; it also increases your sales and customer retention.
How does live chat software work?
1. Integration & setup
The live chat software for website is integrated into your site via a chat widget.
This widget typically appears as a chat window on the bottom corner of your webpage, ready to assist visitors.
Once integrated, you can customize the widget to match your brand’s aesthetics, ensuring a seamless integration with your site.
2. Visitor tracking and engagement
Live chat platforms for business come with visitor tracking capabilities. This feature allows you to monitor who is visiting your site, their behavior, and the pages they view.
With proactive chat invitations, support agents can initiate conversations with visitors, offering help before they even ask for it.
3. Real-time communication
Live chat software facilitates real-time support by enabling chat support agents to interact with customers instantly.
The chat messages are exchanged through the chat window, making it easy for both parties to communicate.
Some advanced live chat tools offer video and voice chat options for personalized support.
4. Intelligent routing and response
Intelligent chat routing ensures customer inquiries are directed to the most appropriate support agent based on their expertise and availability, improving response times and efficiency.
Pre-chat surveys help gather essential customer data before the chat session begins, allowing agents to offer more targeted and practical support.
5. Comprehensive features and analytics
The best live chat software includes features like reporting and analytics to track performance, measure customer satisfaction, and identify areas for improvement.
Chat interactions can generate support tickets, ensuring no customer query goes unresolved.
6. Multichannel and mobile support
Live chat software for business often integrates with multiple communication channels, including Facebook Messenger and Microsoft Teams, offering a unified customer experience.
Mobile-friendly versions or mobile apps ensure that support agents can assist customers on the go.
How to choose the best live chat software for your website?
When selecting the best live chat software for your website, you must consider the needs of your customer support team.
Here's how to evaluate and choose the right solution:
1. Real-time customer support
The live chat software must offer real-time support to handle customer queries promptly.
This immediate interaction can significantly boost customer satisfaction by resolving issues on the spot.
The support team must have access to live chat functionality that allows them to exchange chat messages swiftly.
Thus, it ensures a smooth customer journey and fostering positive customer interactions.
Understand your customers like never before!
Use our Buyer’s Persona Template to create personalized experiences, and leverage live chat for real-time engagement.
2. Seamless customization
Ensure the best live chat software for website integrates seamlessly with your existing customer service software and CRM systems.
This integration allows for a unified view of customer data, making it easier for the support team to provide personalized assistance.
Customizable chat widgets should also align with your brand's aesthetics, offering a consistent user experience across all touchpoints.
3. Comprehensive live chat solution
A comprehensive live chat solution should include more than basic chat features.
Look for advanced features such as video chat, proactive chat invitations, intelligent chat routing, visitor tracking, reporting and analytics features, and the ability to generate support tickets.
These capabilities enable the support team to offer diverse communication options, monitor performance, and track customer behavior.
4. Multichannel support
Choose the best live chat platforms for businesses that support multiple communication channels, such as Facebook Messenger and Microsoft Teams.
This multichannel capability ensures customers can reach out through their preferred platforms, enhancing the customer experience.
A unified customer experience across various channels helps maintain consistency in service delivery.
5. Data security and compliance
Data security is paramount in any live chat software for business. Ensure the provider complies with industry standards and regulations to protect customer data.
Features like end-to-end encryption and secure data storage are essential to safeguard sensitive information..
Hence, it gives customers confidence that their data is safe during interactions.
6. User-friendly interface
The live chat tool should feature an intuitive interface that is easy for support agents and customers to navigate.
A user-friendly design can lead to more efficient and effective customer interactions.
Thus it reduces the learning curve for new agents, and enhance the overall service experience.
7. Scalability and flexibility
Whether your company is a small business or a large enterprise, the live chat software for small businesses should be scalable to meet growing demands.
Flexible pricing plans that accommodate different budgets are also crucial, ensuring you can maintain high-quality service as your business expands.
8. Customer feedback and reporting
Effective customer feedback mechanisms and detailed reporting and analytics features are critical.
These tools help the support team understand customer behavior, measure the impact of live chat solutions, and identify areas for improvement.
Regular feedback allows your team to refine their approach and enhance service quality.
9. Support and training
Choose a provider that offers robust support and training for your support team.
Comprehensive training ensures that your agents can fully utilize the live chat capabilities and provide the best possible service to customers.
By focusing on these aspects, you can select the best live chat software that meets your support team's needs.
Thus, it enhances customer service efficiency, and ultimately increases customer satisfaction.
Top 10 live chat apps for customer support overview
Infinitely flexible, so you can make it your own.
Starts at $ 45/month
This table provides:
Pros and cons of best live chat software
Pros -
1. Instant customer assistance
Best live chat software allows the support team to offer immediate customer help directly through the chat window on your website.
This immediate interaction means customers get help right when needed, without delays.
Instant resolutions significantly enhance customer satisfaction, as customers appreciate not having to wait for email replies or phone support callbacks.
This is one of the best benefits of live chat software, as resolving issues promptly contributes to a positive customer journey, fostering loyalty and trust in your brand.
2. Enhanced customer engagement
The best live chat software for websites enables support agents to engage with visitors proactively.
Features like proactive chat invitations allow agents to reach out to visitors, offering assistance before they even request it.
This proactive approach increases customer engagement and can lead to higher conversion rates, as customers feel valued and attended to.
3. Comprehensive data and analytics
Live chat solutions provide extensive reporting and analytics features that give valuable insights into customer behavior and support team performance.
Tools like visitor tracking and pre-chat surveys gather crucial customer data.
Moreover, it helps team to understand visitor preferences and tailor their support strategies accordingly.
4. Cost-effective and efficient
Best live chat software for businesses is a cost-effective solution that significantly enhances customer service efficiency.
Unlike traditional phone support, where agents can handle only one call at a time, live chat systems allow agents to manage multiple chat sessions simultaneously.
This multitasking capability maximizes productivity, especially during peak times, making it an ideal solution for businesses with limited resources.
5. Seamless integration and customization
The best live chat software for websites offers seamless integration with existing customer service software and CRM systems.
It ensures that all customer interactions are logged and easily accessible.
Live chat CRM integration provides a unified view of the customer journey, allowing agents to offer personalized and informed support.
Additionally, customizable chat widgets can be tailored to match your website's design, providing a consistent and professional appearance that aligns with your brand's aesthetics.
Cons-
1. Limited human interaction
Despite the advantages of live chat software, it can lack the personal touch that phone or in-person support provides.
The absence of voice inflection and body language in chat messages can sometimes lead to a less personalized experience.
Customers with complex or sensitive issues might prefer speaking directly to a human agent, which live chat systems may only partially replicate.
Live chat software for websites requires a stable internet connection for customers and support agents.
Any disruption in connectivity can hinder the live chat functionality, leading to delayed responses and frustrated customers.
Ensuring reliable internet infrastructure and backup solutions is essential to maintain uninterrupted real-time support and high service standards.
2. Learning curve for support agents
Implementing a new live chat tool involves a learning curve for the support team.
Agents must familiarize themselves with the chat interface, understand how to utilize advanced features and adapt to new workflow processes.
This transition period can temporarily impact customer service efficiency.
But thorough training and ongoing support from live chat service providers can help agents become proficient more quickly and reduce any initial disruptions.
3. A potential for miscommunication
Written communication through live chat messages can sometimes lead to misunderstandings or misinterpretations.
Without the nuances of voice inflection and tone, agents must be cautious with their wording to ensure clarity.
Practical training in written communication skills is essential to avoid confusion and ensure that customer inquiries are addressed accurately and efficiently.
4. Data security concerns
Handling sensitive customer data through live chat platforms necessitates stringent security measures.
It is crucial to choose live chat service providers that comply with industry standards and offer robust security features, such as end-to-end encryption.
Data security protects customer information and maintains trust in your business, essential for long-term success and customer loyalty.
20+ Best live chat software for 2025
Here is a comprehensive list of the best live chat software for 2025, designed to enhance customer satisfaction and streamline your customer support operations.
These live chat service providers offer a range of features to meet the diverse needs of businesses, from small startups to large enterprises.
1. Salesmate
Salesmate CRM's chat journeys are perfect for growing businesses.
It is one of the best live chat software that enables real-time connections with visitors from your website, improving customer retention.
Salesmate's live chat feature is designed to make a significant impact by facilitating meaningful conversations that turn visitors into lifelong customers.
It helps you attract visitors, engage with them effectively, and provide personalized experiences to close more deals.
Salesmate is the best live chat software for businesses looking to improve customer satisfaction and drive growth through exceptional customer support.
Key features
Pricing
Want a hassle-free live chat software for your team?
See how Salesmate can help achieve your goals.
2. LiveChat
LiveChat is a well-known brand that offers services such as online chat, lead conversion, online surveys, reports, and analytics, integrated with over 170 apps.
It's ideal for companies looking to scale their business and is considered one of the top live chat software.
This live chat software for business ensures that your support agents can handle multiple customer interactions efficiently.
Hence, it provides a seamless experience across web, mobile, and desktop applications.
Key features
Pricing
3. Intercom
Intercom is an all-inclusive, best live chat application for websites, efficiently managing requests from multiple channels.
It automatically assigns sales or support requests to the right team member, eliminating manual effort.
This live chat software for your website uses intelligent chat routing to improve response times and service quality.
Key features
Pricing
4. REVE Chat
REVE Chat is a comprehensive customer communication solution with features to improve engagement, increase conversions, and enhance customer support.
It connects businesses with website visitors in real time, helping turn visitors into leads effortlessly.
The user-friendly interface and comprehensive features make it a top choice among live chat solutions for websites.
Key features
Pricing
5. ProProfs Chat
ProProfs Chat is a robust SaaS-based live chat software application designed to help businesses connect with visitors, capture leads, and engage in real time.
This tool is among the best online chat software for websites.
It offers a seamless way to manage incoming chats effectively and ensure no support opportunities are missed.
With powerful automation tools, including chatbots, ProProfs Chat enhances the efficiency of live chat services.
Customizable chat widgets and detailed analytics make it one of the best live chat apps for businesses aiming to improve customer satisfaction.
Key features
Pricing
6. Chanty
Chanty is a robust webchat software that facilitates team collaboration and effective customer interactions.
It offers features that allow for accessible communication and task management.
Thus, it makes a valuable chat support software for businesses looking to enhance their internal collaboration and customer engagement.
With Chanty, teams can leverage live chat software solutions to streamline workflows and improve productivity.
This is one of the best live chat support tools. It enables real-time communication, and its task management capabilities help keep projects on track.
Additionally, Chanty integrates seamlessly with other tools, making it a comprehensive live chat application for businesses.
Key features
Pricing
7. LiveAgent
LiveAgent is a comprehensive software solution that connects customers across multiple channels, offering top-notch helpdesk support.
This live chat software for customer service ensures efficient and effective operations by directing every visitor to the appropriate support agent.
LiveAgent includes an online chat system with features like automated ticketing, real-time visitor monitoring, and detailed analytics.
Its intuitive live chat application supports seamless communication, enabling prompt and accurate responses to customer inquiries.
Key features
Pricing
8. Zendesk
Zendesk is a highly customizable live chat system designed to engage customers based on their behavior.
It offers a range of features, including automated triggers, pre-chat surveys, offline forms, and chatbots, all of which aim to enhance customer interactions.
It has powerful analytics to track sales performance and monitor team productivity.
Zendesk, the best live chat website software, helps anticipate customer needs, ensuring timely and practical support.
Key features
Pricing
9. Hiver
Hiver is the world's first helpdesk built for Google Workspace. It seamlessly combines email and live chat support within Gmail.
It allows support reps to manage customer chats effortlessly, making it an excellent choice for teams already using Google Workspace.
As the best chat service for websites, Hiver integrates smoothly into your online chat system.
Therefore, it enhances the overall efficiency of your support chat software.
This innovative solution ensures that all your communication channels are managed from a single platform, providing a streamlined and effective support experience.
Key features
Pricing
10. Tidio
Tidio offers impressive automation, live chat features, and visitor navigation tools, all customizable to match your website layout.
It provides businesses with the best live chat solutions to enhance customer engagement and improve service efficiency.
This lets you connect with visitors in real-time, offering personalized support that boosts satisfaction.
Tidio's web chat software is ideal for providing a seamless and efficient website live chat service, making it the best live chat for website interactions.
Key features
Pricing
11. SnapEngage
SnapEngage provides an omnichannel experience, engaging customers on any platform with a mobile-optimized visitor chat window.
This live chat software offers dynamic automation to streamline lead and contact management, ensuring efficient communication.
SnapEngage is considered one of the best chat tools for businesses due to its robust features and seamless integration capabilities.
It ranks among the best web chat software by providing comprehensive live chat services for businesses.
It also serves as an excellent chat tool for customer support, allowing support teams to manage and respond to customer inquiries efficiently in real-time.
Key features
Pricing
12. Pure Chat
Pure Chat is a free live chat software that offers unlimited chats and operators, making it an excellent choice for businesses seeking a cost-effective solution.
This best web chat app includes beneficial chatbots for scheduling, lead capture, and payment acceptance, ensuring comprehensive support capabilities.
With Pure Chat, businesses can provide some of the best live chat services, engaging customers effectively and efficiently.
Its online chat tools are designed to streamline communication, making it easy to manage customer interactions.
Pure Chat stands out for businesses aiming to deliver the best live chat support with its robust feature set and affordability.
Key features
Pricing
13. Userlike
Userlike offers seamless communication with features like department selection, chat transcript forwarding, and smart customer profiles.
This live chat software allows customers to choose the department they wish to connect with, enhancing the efficiency of support interactions.
It provides one of the best live chat tools, allowing users to connect with past representatives.
Moreover, it ensures continuity and context in customer interactions.
Key features
Pricing
14. Zoho Desk
Zoho Desk offers easy automation and real-time communication to boost productivity and enhance customer interaction.
This live chat software for business integrates multichannel ticketing, allowing seamless management of customer inquiries.
It stands out as one of the best chat apps for websites. Additionally, it provides a centralized platform for handling tickets from various channels such as email, social media, and web forms.
As a top chat software, Zoho Desk's intuitive interface and robust features make it an ideal choice for businesses looking to streamline their support processes.
This online live chat software also includes advanced reporting and analytics.
It helping support teams track performance and improve service delivery.
Key features
Pricing
15. Crisp Chat
Crisp Chat is a comprehensive customer support solution that offers a range of features designed to enhance the customer experience.
It includes a shared inbox, co-browsing, and retargeting, making it one of the best chat app for website.
This live chat software supports real-time communication, allowing support teams to engage with customers instantly.
It stands out among the best live chat options by keeping customers engaged during waiting times with multimedia messages.
Moreover, it provides automated replies to frequently asked questions.
Key features
Pricing
16. Chaport
Chaport builds connections with visitors through auto-invitations and multilingual chat widgets, even offline.
This live chat software ensures that no customer query goes unanswered by allowing users to submit questions even when support is unavailable.
Chaport is considered one of the best live chat software for small businesses due to its user-friendly interface and robust features.
It offers online chat services facilitating seamless live web chats, ensuring efficient and effective communication.
Additionally, it helps businesses maintain continuous engagement and support, enhancing overall customer satisfaction.
Key features
Pricing
17. Olark
Olark offers simplified communication and powerful automation, making it a top choice for many companies.
It is also known for its customized messaging capabilities, allowing businesses to tailor interactions to each visitor.
With features like automated messaging and detailed visitor insights, it helps build strong customer relationships through personalized interactions.
Its ability to seamlessly integrate with various platforms ensures that customer support teams can effortlessly manage live chat software for websites.
Key features
Pricing
18. ClickDesk
ClickDesk significantly increases conversions with its robust voice and video chat capabilities, providing personalized solutions tailored to each visitor.
This live chat software offers comprehensive reporting and analytics, allowing businesses to track and effectively enhance support performance.
With features designed for engaging with visitors, ClickDesk ensures seamless live chats for websites, making connecting and building relationships easier.
Additionally, its integration with social media platforms and mobile app support ensures you can provide support from anywhere, enhancing overall customer satisfaction.
Key features
Pricing
19. Drift
Drift offers feature-driven live chat software with advanced conversational AI and a centralized data hub, ensuring an exceptional customer experience.
This live chat solution provides personalized messages and real-time assistance to high-value clients, making it one of the best live chat software options.
Drift seamlessly integrates with your CRM, allowing for contextual conversations and efficient customer interactions.
Its robust analytics and reporting tools help businesses track performance and improve customer engagement.
As a top choice for live chat software for business, Drift enhances sales and support processes, driving growth and customer satisfaction.
Key features
Pricing
20. Brevo
Brevo or Sendinblue, simplifies communication and marketing with real-time live chat software and personalized visitor experiences.
This live chat software for websites integrates seamlessly with various marketing tools, making it a comprehensive solution for customer engagement.
It allows businesses to send targeted messages, manage customer interactions effectively, and enhance customer journeys.
With Brevo, you can streamline your online chat services and improve customer satisfaction through efficient and personalized support.
Key features
Pricing
21. Podium
Podium is a conversation-driven tool designed to boost customer experience by connecting with visitors across multiple platforms.
This is one of the best live chat software that enables seamless conversation management from a single interface, significantly enhancing support efficiency.
With Podium, businesses can maintain consistent and engaging customer interactions, making it an essential tool for improving overall customer satisfaction.
Key features
Pricing
22. Smartsupp
Smartsupp offers unique customer support with omnichannel engagement and built-in video recording features.
This live chat software provides valuable insights into visitor behavior, helping businesses improve customer interactions.
With Smartsupp, you can automate personalized messages and track customer actions.
Hence, it enhance the efficiency of your customer support team.
It also seamlessly integrates with popular eCommerce platforms, making it ideal for businesses looking to boost engagement and conversions.
Key features
Pricing
23. JivoChat
JivoChat provides a seamless platform for communication with features like chat logs and multiple visitor interactions.
This live chat software allows businesses to connect with customers through various communication channels, improving team productivity.
JivoChat is compatible with social media platforms and enables real-time customer engagement.
Additionally, its customizable live chat widget ensures a consistent brand experience.
Key features
Pricing
Which live chat software is best for you?
When choosing the best live chat software for your business, Salesmate is the standout option.
Engaging with your visitors and customers in real time can help you capture more leads and provide exceptional support.
Here's how Salesmate can help you improve your customer engagement.
Boost customer experience with live chat!
Connect instantly and make every interaction count with Salesmate.
1. Capture leads
Instantly connect with your website visitors and qualify them. Salesmate allows you to attract and engage visitors, capture more leads, and convert them into customers.
Create accurate profiles for every visitor and keep the engagement active within your CRM.
2. Address queries instantly
Provide personalized and prompt responses to customer queries.
Salesmate helps you resolve customer issues in real-time, shortening response times and delighting visitors.
3. Drive contextual conversations
Avoid repetitive questions by referring to a consolidated timeline view of customer conversations.
Salesmate enables more meaningful engagements by accessing past conversations, leaving a lasting impression on your visitors.
4. Increase brand presence
Customize your chat window to reflect your brand. Salesmate allows you to set up and personalize your chat window, adding colors and personalized messages to entice visitors and start engaging.
5. Get everyone on the same page
Ensure no lead is missed by assigning chats to the right team member.
Salesmate allows team members to take ownership of conversations and collaborate in real-time for further assistance.
6. Set availability
Don’t keep your customers waiting. Salesmate lets you set the availability of your live chat agents, informing visitors of the best times to connect with your team for faster and better engagement.
7. Segment users
Enhance your prospecting with targeted messages based on behaviors and preferences.
Salesmate enables you to qualify and segment leads, sending targeted messages to increase response rates.
8. Enhance contact experience
Streamline your interactions by eliminating the need to gather data and documents during chats.
Track deals and activities associated with contacts while conversing or sending follow-ups, making Salesmate a highly efficient live chat tool.
Conclusion
After reading this article, you now know which live chat software is best for your business and how it can help you grow.
The right live chat solution will streamline your support operations, enhance customer engagement, and improve overall satisfaction.
Are you ready to implement the best live chat software and watch your business thrive with enhanced customer interactions and support?
Make your choice today and take your customer service to the next level.
Frequently asked questions
1. How can live chat websites improve conversion rates for online businesses?
Live chat websites improve conversion rates by providing instant support, ensuring that customers’ questions are answered in real time.
When visitors receive immediate assistance during their purchase journey, it reduces hesitation and builds confidence in the brand.
Features like proactive chat invitations allow businesses to engage users at critical moments, such as while they browse product pages or fill out a checkout form.
Additionally, live chat helps resolve common objections by offering personalized recommendations and addressing concerns on the spot.
This streamlined communication fosters trust and encourages customers to complete their purchases, significantly boosting conversion rates.
2. What are the must-have features of customer service chat tools?
Customer service chat tools should include real-time messaging, intelligent routing, and chat history to provide quick and personalized support.
Integration with CRM systems is crucial for accessing customer data and ensuring seamless conversations.
Other essential features include automation capabilities like chatbots for handling FAQs, multi-channel support to connect through platforms like social media, and robust reporting tools for monitoring performance.
These features ensure efficiency, consistency, and a superior customer experience.
3. What makes live chat software essential for eCommerce businesses?
Live chat software is essential for eCommerce businesses because it bridges the gap between online shopping and personalized customer service.
It allows businesses to address customer inquiries instantly, helping them make informed decisions and reducing cart abandonment.
Features like product recommendations, proactive engagement, and real-time assistance make live chat invaluable for enhancing user experience.
It also creates opportunities to upsell and cross-sell by guiding customers toward relevant products, boosting overall sales and satisfaction.
4. What are the best eCommerce chat tools to increase sales and customer satisfaction?
The best eCommerce chat tools, such as Salesmate, Tidio, and Zendesk, offer features like real-time support, proactive chat invitations, and integration with CRM systems.
These tools help engage customers effectively by providing tailored solutions and resolving queries quickly.
Other options like Intercom and LiveChat provide advanced capabilities like chatbots, analytics, and multi-channel support to deliver a seamless customer experience.
By using these tools, businesses can not only increase sales but also foster long-term customer loyalty.
Riyanshi Chaplot
Riyanshi is an enthusiastic content creator and SEO strategist at Salesmate who curates information on marketing, sales, and customer experience. She loves to explore new places and meet new people when she is not working.