Salesmate AI Co-Pilot: AI-powered assistance for faster support

Q: Can we customize AI Co-Pilot to match our brand’s tone?

Absolutely! Train AI Co-Pilot on your knowledge base, FAQs, and past tickets. It will generate replies that match your tone of voice, use the correct product terms, and follow your style guidelines.

Q: Does AI Co-Pilot work with our existing tools?

AI Co-Pilot is seamlessly integrated with Salesmate CRM, and can be connected to popular helpdesk and live chat platforms. Setup is simple, and we’ll help you get started without disrupting your current workflow.

Support teams are under pressure to deliver fast, accurate responses without compromising quality. Salesmate AI Co-Pilot is your intelligent assistant - helping agents resolve queries faster, maintain consistency, and boost productivity.

No more repetitive tasks or guesswork - just smarter, faster support.

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CHALLENGES

Why Salesmate AI Co-Pilot?

Even the best customer support teams face hurdles that slow them down and impact customer satisfaction. Here’s what your team is likely battling with today:

Slow response times

Manual processes and high ticket volumes slow things down. AI Co-Pilot suggests real-time replies so your agents can respond in seconds.

Inconsistent answers

Different agents = different responses. AI Co-Pilot pulls from your knowledge base to ensure every reply is accurate and on-brand.

Agent burnout

Repetitive tasks drain your team’s energy. AI Co-Pilot offloads busywork, reducing stress and freeing agents to focus on complex issues.

KEY FEATURES

What you get with Salesmate AI Co-Pilot

AI Co-Pilot equips your support team with intelligent tools that streamline workflows and improve customer experience.

Instant Replies

Smart response suggestions

Respond in a flash! AI Co-Pilot analyzes customer messages and offers ready-to-send replies. Customize or send with one click - no more writing from scratch.

Suggests context-aware, accurate responses in real-time
Agents can send replies with one click or customize as needed
Speeds up response time and reduces manual effort on repetitive queries

Knowledge Assist

Knowledge base lookup

Agents never have to leave the conversation. AI Co-Pilot automatically surfaces relevant help articles from your knowledge base, ensuring accurate answers every time.

Provides bite-sized summaries of past conversations in one click
Saves agents time and ensures they’re always up to speed
Reduces the risk of missing important details in long threads

Quick Summaries

Instant conversation summaries

No more scrolling through threads. AI Co-Pilot delivers bite-sized summaries of previous interactions, helping agents get up to speed fast.

Automatically searches and suggests relevant guides or FAQs
Ensures accurate, up-to-date information is always at hand
Eliminates the need to switch tabs or manually search your knowledge base

Smart Routing

Automated ticket handling

AI Co-Pilot categorizes and prioritizes tickets by topic and urgency, routes them to the right team, and applies tags - keeping your support pipeline organized and efficient.

Auto-categorizes tickets based on topic, urgency, or custom rules
Instantly routes issues to the appropriate department or agent
Flags critical tickets for immediate attention and ensures routine issues don’t get overlooked

On-Demand Support

Real-time agent guidance

AI Co-Pilot has your team’s back. Whether it’s a tough customer question or a new team member getting up to speed, it delivers instant suggestions and reminders - helping every agent stay confident and deliver consistent, high-quality support.

Recommends next-best actions during live chats or calls
Provides troubleshooting steps and policy reminders in real-time
Helps new and seasoned agents deliver consistent, high-quality support

How AI Co-Pilot helps your support team

AI Co-Pilot boosts your support team’s speed and accuracy with instant answers, smart suggestions, and automated tasks - delivering consistent, high-quality customer service.

Resolve tickets faster: No more delays - get the right answers to customers quickly with AI-powered reply suggestions.
Ensure consistent, On-brand support: Eliminate guesswork. AI Co-Pilot keeps your replies accurate, reliable, and aligned with your brand voice.
Boost agent productivity: By handling repetitive tasks and surfacing relevant info instantly, AI Co-Pilot helps your team work smarter, not harder.
Reduce burnout: Less manual effort means a happier, less stressed team focused on meaningful customer interactions.

Frequently asked questions

Got questions? Find answers!

How does AI Co-Pilot assist agents in real time?

AI Co-Pilot listens to customer queries during live chats and suggests context-aware replies, knowledge base articles, and summaries - so agents never have to leave the conversation. It’s like having an expert assistant, guiding your team through every interaction.